Roshonda Miller
St Louis,MO
Summary
Dedicated front desk agent with strong cash handling and problem-solving skills. Proven track record in enhancing guest satisfaction and coordinating effectively with teams.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Front Desk Agent / Banquet Server
Hyatt Regency At the Arch
St Louis, MO
06.2021 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction.
- Coordinated with housekeeping and maintenance teams to maintain hotel standards.
- Processed reservations using Opera Property Management System, ensuring accuracy in bookings.
- Assisted in training new front desk staff on procedures and customer service techniques.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Maintained clean and safe work environment.
Stewarding / Purchasing
Hyatt Regency At The Arch
St Louis, MO
11.2017 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Illiness
Took Care of My Mother Who Was Terminally Ill.
09.2015 - 06.2017
Medical Assistant
Cardiovascular Consultants
Cape Girardeau, MO
03.2005 - 06.2015
- Administered patient intake processes, ensuring accurate and timely collection of medical histories.
- Assisted with cardiovascular procedures, providing support to physicians during examinations and treatments.
- Managed electronic health records, maintaining up-to-date patient information and documentation accuracy.
- Coordinated patient appointments, optimizing scheduling for efficiency and minimizing wait times.
Certified Nursing Assistant
The Lutheran Home
Cape Girardeau, MO
03.1998 - 01.2005
- Administered daily living activities, ensuring comfort and dignity for residents.
- Assisted nursing staff with patient assessments and care planning.
- Monitored vital signs, documenting changes to support healthcare team decisions.
- Provided emotional support to residents and families, fostering a positive environment.
- Trained new staff on best practices in patient care and safety protocols.
- Implemented infection control measures, enhancing overall health standards within facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Led initiatives to improve workflow efficiency, enhancing team collaboration and care delivery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Assisted with mobility and rehabilitation exercises, promoting overall resident wellness.
- Implemented infection control measures, contributing to a safe living environment for residents.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Conducted patient assessments to ensure accurate medical evaluations.
- Operated and maintained laboratory equipment to guarantee optimal performance.
Education
No Degree -
Camron University
Lawton, OKNo Degree -
Southeast Missouri State University
Cape Girardeau, MOHigh School Diploma -
Eisenhower High School
Lawton, OK05-1995
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Staff training
- Switchboard operation
Accomplishments
Certified Nurse Aid August 4 1998
Certified Medical Technician March 1999
Restorative Nurse Aid November 4 2005
Insulin Administration June 16 2005
Lab Technician March 2021
Certification
Certified Nurse Aid August 4 1998
Certified Medical Technician March 1999
Restorative Nurse Aid November 4 2005
Insulin Administration June 16 2005
Lab Technician March 2021
Timeline
Front Desk Agent / Banquet Server
Hyatt Regency At the Arch
06.2021 - Current
Stewarding / Purchasing
Hyatt Regency At The Arch
11.2017 - 03.2020
Illiness
Took Care of My Mother Who Was Terminally Ill.
09.2015 - 06.2017
Medical Assistant
Cardiovascular Consultants
03.2005 - 06.2015
Certified Nursing Assistant
The Lutheran Home
03.1998 - 01.2005
No Degree -
Camron University
No Degree -
Southeast Missouri State University
High School Diploma -
Eisenhower High School
Gateway Service Team Member 1st quarter2019, Gold Key 2 times in 2019 & 2 times in 2023
This award is giving the the server by the meeting planner for exceptional service.