Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Roshunda Asberry
Open To Work

Roshunda Asberry

Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Returns processorRetail Sales AssociateGuest Relations SpecialistFulfillment AssociateWarehouse Associate

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Las Vegas, NV, US
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time off

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and fostering partnerships.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Returns processor

DHL
North Las Vegas, Nevada
12.2025 - Current
  • Inspected returned products for damage and compliance with company standards.
  • Processed and logged returned items, ensuring compliance with established procedures.
  • Coordinated with shipping teams to facilitate timely processing of returns.
  • Issued refunds according to company policy, maintaining adherence to specified dollar limits.
  • Organized and labeled returned items for efficient warehouse storage.
  • Maintained cleanliness and organization in returns processing area.
  • Rotated through various departments to meet business demands efficiently.

Retail Sales Associate

Super Pawn
Las Vegas, Nevada
04.2025 - 01.2026
  • Guided customers in product selection and addressed inquiries to enhance shopping experience.
  • Processed transactions using point-of-sale systems, ensuring efficient cash handling.
  • Handled customer complaints effectively, contributing to high satisfaction levels.
  • Organized merchandise displays to enhance accessibility and shopping experience.
  • Maintained cleanliness and order of sales floor and storage areas consistently.
  • Trained new staff on operational procedures to ensure consistent service quality.
  • Evaluated pawned items for value and authenticity during transactions.
  • Appraised jewelry and firearms to determine product quality and worth.

Guest Relations Specialist

Planet 13 Las Vegas
Las Vegas, Nevada
03.2024 - 03.2025
  • Greeted and assisted guests, enhancing their overall experience.
  • Processed guest check-ins and check-outs efficiently and professionally.
  • Provided product and service information to educate guests effectively.
  • Cultivated relationships with frequent customers through tailored services at arrival.
  • Communicated potential issues to management based on guest feedback, contributing to service improvements.
  • Managed multiple tasks simultaneously while upholding high-quality standards.
  • Verified customer identification to confirm compliance with age requirements for marijuana purchases.
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.

Fulfillment Associate

Amazon
Las Vegas, Nevada
03.2022 - 12.2023
  • Operated material handling equipment to move products efficiently.
  • Used stock picker and order selector equipment to retrieve items from warehouse shelves.
  • Operated pallet jacks and forklifts in a safe manner while loading and unloading trucks.
  • Organized inventory in designated storage areas to enhance retrieval efficiency.
  • Conducted regular inventory audits to maintain accuracy and accountability.
  • Identified damaged products upon receipt and reported them to supervisor.
  • Processed returns according to company guidelines to uphold standards.
  • Followed company protocols for labeling and tracking inventory items.
  • Engaged in continuous learning to stay updated on warehouse best practices and safety standards.
  • Participated in training sessions to learn new stowing methods and technologies.
  • Followed established safety procedures when handling heavy objects.
  • Received and sorted inbound inventory accurately and efficiently.
  • Used scanners to track parcel information, condition or receipt.

Warehouse Associate

Pilot Freight Services
Las Vegas, Nevada
10.2018 - 03.2020
  • Assembled and prepared outgoing customer orders accurately from stock, ensuring timely shipments.
  • Utilized pallet jacks and forklifts to move items within warehouse locations.
  • Verified order completion by counting boxes and units on loading docks, contributing to accurate shipping processes.
  • Packed and labeled merchandise for loading and shipment to customers.
  • Maintained clean and organized workstations and pallet areas, supporting adherence to safety standards.
  • Adhered to quality control measures throughout shipping processes.
  • Reviewed work orders to determine materials required for timely execution.
  • Communicated with team members regarding work assignments and priorities.

Alorica

Customer Service Represenative
Las Vegas, Nevada
08.2015 - 08.2018
  • Managed high-volume inbound calls to address customer inquiries and enhance satisfaction.
  • Resolved customer complaints by identifying issues and providing effective solutions, improving customer experience.
  • Provided professional and knowledgeable service to every incoming caller.
  • Assisted patients with insurance inquiries, efficiently verifying benefits to facilitate access to care.
  • Coordinated appointment scheduling between patients and healthcare providers.
  • Ensured compliance with HIPAA regulations regarding patient privacy rights.
  • Documented customer interactions accurately in database for future reference.
  • Conducted surveys to gather feedback on service quality and identify improvement areas.

Education

Associate of Arts - Social Work

College of Southern Nevada
Las Vegas, NV
04-2026

Skills

  • Return processing
  • Customer returns management
  • Inventory management
  • POS system operations
  • Customer service and support
  • Complaint management
  • Problem-solving
  • Team collaboration
  • Conflict resolution
  • Relationship building
  • Organizational skills
  • Reliability and punctuality
  • Phone etiquette

Certification

  • Nevada PILB Guard Card

Timeline

Returns processor

DHL
12.2025 - Current

Retail Sales Associate

Super Pawn
04.2025 - 01.2026

Guest Relations Specialist

Planet 13 Las Vegas
03.2024 - 03.2025

Fulfillment Associate

Amazon
03.2022 - 12.2023

Warehouse Associate

Pilot Freight Services
10.2018 - 03.2020

Alorica

Customer Service Represenative
08.2015 - 08.2018

Associate of Arts - Social Work

College of Southern Nevada

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Roshunda Asberry