Roshunda Franklin

GEICO, Government Employees Insurance

06.1997 - Current

Built relationships with clients using active listening and issue resolution to provide excellent service.
Investigated and processed claims swiftly to keep customers satisfied.
Identified potential risks in client businesses and recommended appropriate insurance coverage to protecting assets.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Promoted products and services using upselling and other sales strategies to help clients on product selection.
Followed up with customers on unresolved issues.
Interviewed policyholders to verify information and obtain additional details.
Investigated accidents or incidents to determine cause and extent of damages.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Prepared and presented supplementary learning material to support structured lessons.
Scheduled and taught in class and online courses to increase learning opportunities for over 100 agents.