Rosie Bradley Jaimes
Round Rock,TX
Summary
Dependable detail-oriented Bilingual administrative professional. Motivational leader and organizational problem-solver with professional demeanor and exceptional customer service skills.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Office Manager
Little Explorers Pediatric Dentistry
Round Rock, TX
10.2018 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to text, emails, routed mail.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Reviewed records to ensure accuracy of required information needed for pre-authorization treatment requests.
- Maintained accurate documentation on all insurance related requests, claims, denials and appeals.
- Knowledge of insurance plans, including PPO plans and Medicaid regulations and requirements.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Processed manual claims when necessary due to incorrect or incomplete information from providers or patients.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Navigated through multiple online systems to obtain insurance documentation.
- Collect payments, processed refunds.
- Process End of day and end of Month business reports.
Administrative Assistant
Cece's Sales,LLC
Round Rock, TX
2013 - 06.2018
- Online virtual auction sales management.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, auction presentations and other written correspondence as required by management.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Utilized office equipment such as cameras for photography, editing programs, printers, copier and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications. Created shipping labels.
- Entered data into spreadsheets using Microsoft word, Excel or other Proxibid programs.
Office Manager
Northpark Family Dental
Autin, TX
2010 - 2013
- Responsible for opening and closing the office.
- Processed payroll.
- Verified patient eligibility or insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Provided timely follow up with payers regarding payment status of claims.
- Developed a working knowledge of insurance plans, including PPO and Medicaid regulations and requirements.
- Conducted background checks and reference checks on potential hires. Verified active license status for employees.
- Supervised staff members, organized schedules and delegated tasks.
- Bank deposit.
- Marketing lead.
Education
High School Diploma -
Lanier High School
Austin, TX01-1998
Skills
- Bilingual in Spanish
- Computer literate
- Office Supervision
- Insurance Verification
- HIPPA
- Conflict Management
Certification
- 2012 Silkin Management Group-Customer Service Workshop
- 2006 Allied Health Careers- Honors Graduate, Dental Assistant
Languages
Spanish
Professional
Timeline
Office Manager
Little Explorers Pediatric Dentistry
10.2018 - Current
High School Diploma -
Lanier High School
Administrative Assistant
Cece's Sales,LLC
2013 - 06.2018
Office Manager
Northpark Family Dental
2010 - 2013
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