Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosie Garcia

Medical Assistant
San Antonio,TX

Summary

To obtain a position to a local company where I can use my skills and abilities to benefit my employer and be of service to others. Great customer service experienced with inbound and outbound customer service.Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cricket Wireless
San Antonio, TX
05.2024 - 07.2024

Provided product information and recommendations

Responded to customers via e mails or text.

Process orders and meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.

Home Health Aide

Alegria Home Health
San Antonio, TX
01.2018 - 08.2023
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Administered medication as directed by physician.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.

Home Health Aide

De Los Santos Home Health
01.2018 - 06.2023
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Administered medication as directed by physician.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Medical Assistant

Dr, Vickie Rickerson M.D
06.2014 - 06.2015
  • Perform nursing procedures under supervision of physician or physician assistant
  • Assist physician and physician assistant in exam room, Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required
  • Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart
  • Ensure all related reports, labs and information is filed is available in patients’ medical records prior to their appointment
  • Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
  • Triage and process messages from patients and front office staff to physicians and physician assistants
  • Reconciled current medications and called out prescriptions into pharmacy.

Quality Control Inspector

Surleanfoods
03.2011 - 06.2014
  • Performed visual inspections and non-destructive tests where appropriate.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Communicated with production team members about quality issues.

Education

ACCSC Accredited Dental Assistant Program - undefined

Concorde Career College
San Antonio, TX
01.2011

Skills

  • Bilingual Microsoft Office Data entry
  • Infection Control Charting Dental Dam
  • Seating & Dismissing Eagle Soft Model Fabrication
  • Set up charts Customer Service Skills Receptionist duties
  • Alginate Impressions Acrylic Crown Sterilization

Certification

CPR HIPAA RADIOLOGY OSHA

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Cricket Wireless
05.2024 - 07.2024

Home Health Aide

Alegria Home Health
01.2018 - 08.2023

Home Health Aide

De Los Santos Home Health
01.2018 - 06.2023

Medical Assistant

Dr, Vickie Rickerson M.D
06.2014 - 06.2015

Quality Control Inspector

Surleanfoods
03.2011 - 06.2014

ACCSC Accredited Dental Assistant Program - undefined

Concorde Career College
CPR HIPAA RADIOLOGY OSHA
Rosie GarciaMedical Assistant