Rosie Kickham
St. Louis,MO
Summary
Seasoned Regional Manager with ambition to improve quality of customer service within multiple stores by analyzing customer feedback. Responsible for ensuring accurate inventory to manage supply cost and building a strong team of employees. A well-organized individual that is results-oriented, determined to make an impact within the company.
Overview
8
8
years of professional experience
Work History
Regional Manager
Nothing Bundt Cakes
St Louis, Missouri
10.2022 - Current
- Evaluated customer feedback and adjusted company processes accordingly.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Mentored team members by demonstrating best practices for sales and customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
Store Manager
Nothing Bundt Cakes
Brentwood, MO
05.2022 - 10.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge within the company
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Updated and maintained store signage and displays.
- Completed thorough shift change functions to maintain operational standards each day.
Team Lead
Nothing Bundt Cakes
Chesterfield, MO
09.2017 - 05.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
Froster
Nothing Bundt Cakes
Chesterfield, MO
06.2016 - 09.2017
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Science - Animal Science
University of Missouri - Columbia
Columbia, MO08-2024
Skills
- Operational management
- Performance management
- Staff training and development
- Compliance specifically in regard to scheduling and ordering
- Critical thinking
- Taking inventory
Timeline
Regional Manager
Nothing Bundt Cakes
10.2022 - Current
Store Manager
Nothing Bundt Cakes
05.2022 - 10.2022
Team Lead
Nothing Bundt Cakes
09.2017 - 05.2022
Froster
Nothing Bundt Cakes
06.2016 - 09.2017
Bachelor of Science - Animal Science
University of Missouri - Columbia
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