Rosie Mosquera

Work History

Associate Business Systems Analyst

Optum

09.2023 - Current

Provided comprehensive technical and operational support for various applications/platforms, ensuring reliability and a high-quality end-user experience across clinical and administrative teams.
Oversaw user access and security management for clinical applications within the Mountain West Market, maintaining regulatory compliance and safeguarding sensitive healthcare data.
Acted as a subject matter expert (SME) and key liaison to leadership on onboarding workflows, offering strategic insights and support for operational procedures.
Collaborated with ancillary application SMEs across the Mountain West Market to identify interdependencies and ensure alignment in multi-application environments.
Partnered with stakeholders and cross-functional teams to gather and analyze business requirements, translating operational needs into functional and technical solutions.
Participated in solution analysis and design meetings for new system features, operational enhancements, and implementations.
Authored and managed comprehensive business documentation, including process maps, workflow diagrams, business mapping documents, and functional specifications.
Developed and executed test scripts for system validation post-patching and upgrades, ensuring performance consistency and reliability.
Managed clinical application configuration and customization to improve workflow efficiency and align systems with organizational goals.
Delivered workflow training and knowledge transfer to Practice Managers and end-users to support adoption of new processes and technologies.
Processed service requests through intake, triage, and fulfillment processes, maintaining SLA compliance and clear communication with requestors.
Supported project assignments across the full lifecycle — from requirements gathering and configuration through testing, deployment, and post-implementation support.
Engaged with third-party vendors to resolve system issues, coordinate enhancements, and ensure timely escalation and resolution.
Provided onsite support during go-lives and upgrade events to ensure stability and immediate issue resolution.
Maintained the integrity, accuracy, and confidentiality of healthcare data while working independently in environments without pre-established processes or procedures.
Effectively operated in a matrixed organization, fostering collaboration across clinical, technical, and leadership stakeholders.
Assessed business requirements to create focused solutions.

Sr. Clinical Administrative Assistant / Business Segment Liaison

Optum

07.2021 - 09.2023

Provides high-level administrative and technical support to Senior Executive Leadership, Medical Directors, Clinic Managers, Providers, and Community Center staff, ensuring seamless operational workflows.
Handles sensitive and confidential information with professionalism and discretion, adhering to HIPAA and organizational privacy standards.
Serves as primary IT support liaison for executive leadership, clinical personnel, and community teams, resolving technical issues promptly and efficiently.
Designs and implements team processes to enhance operational efficiency, productivity, and service delivery across departments.
Manages high-volume inbound calls and service requests, providing accurate information on network offerings and facilitating appropriate engagement with clinical or support staff.
Demonstrates extensive knowledge of functional responsibilities, drawing from deep operational experience to support decision-making and service execution.
Operates autonomously in unstructured environments, leveraging critical thinking and initiative to establish workflows and solve problems without predefined procedures.
Conducts intake and documentation of member information to support the admission, discharge, and post-notification processes across care settings.
Coordinates with hospitals, clinics, facilities, and internal clinical teams to manage member-related requests and ensure timely communication.
Oversees referral management processes, including intake, prior authorizations, referral tracking, and census reporting to support continuity of care.
Acts as a resolution specialist, addressing and resolving inquiries, complaints, and service issues from members and healthcare providers with professionalism and efficiency.
Builds and maintains positive relationships with providers, stakeholders, staff, and members, fostering collaboration and trust.
Leads onboarding, orientation, and training efforts for new team members, ensuring seamless integration and alignment with organizational policies and procedures.
Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
Achieved cost savings through effective inventory management and ordering of medical supplies.

Business Segment Liaison / Clinical Administrative Assistant

OptumCare

05.2016 - 07.2021

Collaborated with staff across all organizational levels, providing high-touch administrative and technical support while maintaining the highest standards of confidentiality and professionalism.
Served as Senior Executive Assistant to leadership, Medical Directors, clinical field staff, and administrative teams, ensuring seamless communication and operational continuity.
Managed complex calendars, scheduled meetings, and prepared and reconciled expense reports for senior leadership and Medical Directors.
Coordinated corporate events, leadership meetings, and staff engagements, including preparation of presentations and meeting materials.
Led onboarding, orientation, and training programs for new hires, supporting their integration and alignment with organizational protocols.
Monitored and triaged multiple department email inboxes, identifying urgent requests and ensuring timely responses or escalation.
Oversaw office and field supply procurement, including ordering equipment, software, PPE, and operational materials for clinical and administrative teams.
Greeted and facilitated check-in for guests and visiting employees, providing a professional and welcoming experience.
Provided first-level IT support, troubleshooting technical issues and liaising with IT teams as needed.
Maintained exceptional attention to detail and organization in all administrative functions, supporting operational efficiency and compliance.
Answered high-volume inbound calls to the CSC Line, routing inquiries to appropriate departments or personnel for resolution.
Created and managed UMRN case files for review and processing in alignment with healthcare and administrative procedures.
Supported accurate medical record data entry and acted as a liaison between clinics and members to facilitate timely access to clinical documentation.
Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.

Summary

Overview

Work History

Associate Business Systems Analyst

Sr. Clinical Administrative Assistant / Business Segment Liaison

Business Segment Liaison / Clinical Administrative Assistant

Skills

Timeline

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