ROSIE NGUYEN
Quincy,MA
Summary
Quality-driven Investigator Assistant that brings administrative, organizational and customer relations skills. Independently solves problems and keeps herself on task to handle diverse agency requirements. Strong work ethics with the commitment to further her education and develop her skills.
Overview
10
10
years of professional experience
Work History
Senior Investigator Support Assistant
Equal Employment Opportunity Commission
05.2023 - Current
- Ensure compliance with EEOC laws and procedures during the course of conducting interviews.
- Analyze evidence collected during interviews regarding employment harm and discuss findings and potential investigation to charging parties.
- Develop comprehensive reports that effectively communicated investigation findings to management and legal.
- Maintain, on average, a case load of 100 files while retaining and organizing crucial information to process each case individually.
- Type a variety of materials such as memoranda, letters, charges and related documents into final form.
- Lead training sessions for interns on best practices in evidence collection, data processing techniques, and interview strategies.
- Deploy into various field offices nationwide and adapts to different timezones, office procedures, and communication methods.
Investigator Support Assistant
Equal Employment Opportunity Commission
10.2019 - 05.2023
- Receive telephone calls from individuals and their representatives seeking information about EEOC and filing a charge.
- Obtain information concerning the allegation of the potential charge/complaint and counsels the individual as to whether EEOC or some other organization has jurisdiction.
- Review information regarding timeliness, bases, and standing under the laws governing discrimination complaints, and report findings to supervisor.
- Maintain, on average, a case load of 50 files, following up with charging parties when requiring additional information.
Supervisor
BONCHON ALLSTON
05.2016 - 08.2019
- Assisted other staff and provided training and orientation to new staff.
- Resolved issues and complaints about service and/or food, both on the phone and in restaurant, in a cordial and professional manner.
- Processed transactions of checks for customers and cashed out deposit slips for end of day tips and sales.
Receptionist
BRAINTREE - STYLEOUT BLOWDRY BAR
03.2015 - 01.2016
- Answered phone calls to answer inquires, schedule and confirm future appointments
- Maintained hygienic environment through basic duties in kitchen, laundry, and main floor, such as sweeping, mopping, folding towels, etc
- Opened salon and closed after reporting and depositing end of day sales every weekend
Education
Boston Latin School
Boston, MA01-2014
Skills
- Extensive knowledge of Equal Employment opportunity laws and regulations
- Excellent organizational and communication skills
- Attention to detail
- Ability to answer phone calls in timely and professional manner
- Adjust easily in any work setting
- Proficient with both Mac and PC computers
Awards
Recipient of the 2023 EEOC Circle of Excellence Award.
Timeline
Senior Investigator Support Assistant
Equal Employment Opportunity Commission
05.2023 - Current
Investigator Support Assistant
Equal Employment Opportunity Commission
10.2019 - 05.2023
Supervisor
BONCHON ALLSTON
05.2016 - 08.2019
Receptionist
BRAINTREE - STYLEOUT BLOWDRY BAR
03.2015 - 01.2016
Boston Latin School
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