Rosie Quiroz
San Antonio,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Foot Locker, Inc.
04.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments by defining targets to team members to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Coached my team to continually improve all aspects on how they deliver a great in-store Customer Experience.
- Other managerial tasks included: sustaining store operations, training, employee management, visual merchandising, asset protection, scheduling, maintaining inventory, and evaluating employee performance.
Education
BBA - General Business
Texas A&M University - San Antonio
San Antonio, TX12.2022
Associate of Science - General Business
San Antonio College
San Antonio, TX05.2020
Skills
- Staff Management
- Orientating and Training
- Operational Efficiency
- Customer Service and Satisfaction
- Customer Relations
- Scheduling and Coordinating
- Retail Operations Management
Timeline
Assistant Manager
Foot Locker, Inc.
04.2018 - Current
BBA - General Business
Texas A&M University - San Antonio
Associate of Science - General Business
San Antonio College