Rosie Tessin
Las Vegas,NV
Summary
Accomplished Housekeeping Floor Supervisor at The Mirage Hotel & Casino with over thirty-three years of experience within the Housekeeping department. Enhancing guest satisfaction through improved cleanliness standards and seamless service coordination. Excelled in leadership and adaptability, fostering team collaboration and efficiency. Implemented innovative training and quality control measures, significantly elevating the guest experience. Innovative Housekeeping Floor Supervisor with proven record of success in managing large teams of personnel.
Overview
34
34
years of professional experience
Work History
Housekeeping Floor Supervisor
The Mirage Hotel & Casino
3400 Las Vegas Boulevard S.
09.1990 - Current
- Promoted a safe working environment by enforcing strict adherence to safety guidelines and procedures.
- Established open communication channels with team members, fostering a positive work environment that encouraged collaboration.
- Addressed guest complaints promptly, resolving issues effectively and providing appropriate solutions.
- Collaborated with other departments to ensure seamless coordination of services for guests'' comfort.
- Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
- Coordinated with maintenance teams for swift resolution of any repair or maintenance issues affecting guest rooms or common areas.
- Enhanced staff performance with regular training sessions, increasing overall productivity and efficiency.
- Mentored new employees during their onboarding process, equipping them with essential knowledge for delivering excellent service.
- Evaluated staff performance regularly, offering constructive feedback to support continuous improvement in their skills and abilities.
- Implemented quality control measures for maintaining exceptional room presentation, elevating the guest experience.
- Conduct daily briefing and schedule meetings with all staff members.
- Maintained high levels of guest satisfaction by ensuring timely completion of daily cleaning tasks.
- Adhered to environmentally friendly practices by implementing green cleaning initiatives throughout daily operations.
- Handle lost and found items according to standards and company policies.
- Engage in communication throughout the shift with team members to ensure successful operations.
Education
High School Diploma -
Dermott High School
Dermott, ARSkills
- Workload prioritization
- Professionalism and Ethics
- Motivational Skills
- Customer Service
- Clear Communication
- Employee Training and Development
- Decision-Making
- Adaptability
- Teamwork
- Leadership
- Attention to detail
- Decision making
- Collaboration
- Flexibility
Timeline
Housekeeping Floor Supervisor
The Mirage Hotel & Casino
09.1990 - Current
High School Diploma -
Dermott High School