Rosie Wadwa
Whittier,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Direct and improve daily operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of restaurant operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Overview
24
24
years of professional experience
Work History
Receptionist
Family Affair Moving
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Property Manager
Extra Space Storage
07.2019 - 09.2022
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Coached and developed store associates through formal and informal interactions.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Server
Buffalo Wild Wings
04.2019 - 07.2019
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and faster repeat business.
- Checked identification to enforce age requirement for alcoholic beverages.
General Manager
S&P Restaurant And Sports Bar
10.2016 - 04.2019
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
Customer Service Representative
Kohls Department Store
09.2016 - 12.2017
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts.
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Calculated and counted change quickly.
- Avoided discrepancies by accounting for all funds and items.
- Provided receipts to customers.
- Handled money according to company policy.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
Manager
Coco's Bakery Restaurants Inc.
05.2005 - 10.2016
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained team efficiency by delegating daily activities, monitoring output and rewarding positive contributions.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Analyzed and interpreted store trends with back office to facilitate planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Boosted team member productivity by enhancing monitoring and motivational approaches.
Customer Service Associate
Ross
08.2000 - 02.2001
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
Education
Pharmacy Technology
American Career College
Anaheim, CA2016
GED -
Fullerton Union High School
Fullerton, CA2000
Skills
- Guest relations management
- Business development
- Strategic planning
- Consulting
- Job inspections
- Sales and marketing
- Verbal and written communication
- Financial management
- Business planning
- Budgeting
- Staff management
- Human resources management
- Effective leader
- Employee scheduling
- Relationship building
- Coaching and mentoring
- Staff training/development
- POS systems operations
- Sales Techniques
- Customer relations
- Customer Service
- Issue resolution
- Merchandising
- Billing
- Records management
- Records maintenance
- Profit and loss accountability
- Employee development
- Telephone skills
- Time Management
- Organization skills
- Data Entry
Timeline
Receptionist
Family Affair Moving
09.2022 - Current
Property Manager
Extra Space Storage
07.2019 - 09.2022
Server
Buffalo Wild Wings
04.2019 - 07.2019
General Manager
S&P Restaurant And Sports Bar
10.2016 - 04.2019
Customer Service Representative
Kohls Department Store
09.2016 - 12.2017
Manager
Coco's Bakery Restaurants Inc.
05.2005 - 10.2016
Customer Service Associate
Ross
08.2000 - 02.2001
Pharmacy Technology
American Career College
GED -
Fullerton Union High School
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