Rosie Yarbough
Houston,TX
Summary
Dedicated Housekeeping Supervisor with a proven track record in enhancing guest satisfaction through meticulous cleaning and sanitation practices. Skilled in training staff and maintaining health and safety compliance.
Results-driven Housekeeping Supervisor with over 16 years of experience in the hospitality industry. Recognized for training and mentoring staff to achieve high standards of cleanliness and guest relations, driving quality improvements and operational efficiency.
Detail-oriented professional with extensive experience in housekeeping operations. Known for implementing efficient workflows and maintaining quality control, ensuring compliance with health regulations while enhancing overall guest experiences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Solera
Houston, TX
11.2009 - 03.2026
- Oversaw daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on cleaning protocols and safety procedures to enhance team performance.
- Developed and implemented efficient workflows to optimize housekeeping processes and resource allocation.
- Conducted regular inspections to maintain quality control and compliance with health regulations.
- Coordinated scheduling for housekeeping staff, ensuring adequate coverage during peak periods.
- Resolved guest complaints promptly, fostering positive relationships and enhancing overall experience.
- Implemented inventory management systems for cleaning supplies, reducing waste and costs efficiently.
- Collaborated with management to develop training materials that improved staff knowledge and service delivery.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Housekeeping Manager
Beechnut Manor
Houston, TX
06.2003 - 02.2011
- Supervised daily housekeeping operations to ensure cleanliness and hygiene standards were consistently met.
- Developed training programs for staff to enhance efficiency and service quality in housekeeping practices.
- Implemented inventory management systems for cleaning supplies, optimizing resource allocation and reducing waste.
- Conducted regular inspections of facilities to identify areas for improvement and maintain high-quality standards.
- Collaborated with other departments to coordinate housekeeping schedules, ensuring minimal disruption to guests' experiences.
- Led staff meetings to communicate updates, address concerns, and foster a collaborative team environment.
- Established safety protocols for cleaning procedures, enhancing workplace safety and compliance with regulations.
- Resolved guest complaints regarding housekeeping services promptly, improving overall guest satisfaction ratings.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Staff scheduling
- Cleaning techniques
- Staff training and development
- Health and safety compliance
- Task delegation
- Cleaning bathrooms
- Department coordination
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Customer relationship management
- Sanitation standards
- Sorting and washing laundry
- Chemical handling
- Ordering cleaning supplies
- Quality assurance controls
- Supply inventory management
- Document control
- Folding clean laundry
- Employee evaluations
- Performance improvements
- Window cleaning
- Performance evaluation
- Waste disposal
- Report generation
- Data archiving
- Quality assurance
- Inter-department collaboration
- Dusting furniture
- Pest control
- Regulatory compliance
- Invoice processing
- Payroll administration
- Budget administration
- Housekeeping
- Team building
- Staff motivation
- Inventory control
- Maintenance coordination
- Payroll
- Vendor management
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Housekeeping Supervisor
Solera
11.2009 - 03.2026
Housekeeping Manager
Beechnut Manor
06.2003 - 02.2011