Rosimeire Ribeiro
Overview
30
30
years of professional experience
Work History
Bilingual Customer Support Associate (English/Portuguese)
Accenture
Austin
04.2020 - 05.2023
- Manage and regularly review queues and follow-up on open tickets
- Diagnose and solve problems facing multiple clients
- Identify trends in your review and provide feedback
- Assist the quality analyst and reporting analyst in driving quality customer care outcomes
- Ensure the maintenance of high-quality support and a high degree of professionalism.
Email Support and Risk Agent (Apprenticeship)
Accenture
Austin
- Provide email support to users who request assistance in using mobile messaging payment function
- Troubleshoot and help to resolve technical issues in a friendly and accurate manner
- Flag trends and potential technical issues
- Respond to customer escalations quickly, proficiently, and professionally, while meeting specific quality expectations
- Provide quality risk and email review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.
Household Manager & Organizer
Self-employed
Massachusetts & Texas
08.1994 - Current
- Managed several households, maintaining clean, organized, and functional environments
- Responsible for household organization, sanitation, and culinary services/meal preparation
- Responsible for scheduling all household matters, including medical, dental, and home maintenance.
Household Manager & Nanny
Marcia S. Wagner
Belmont
12.2002 - 07.2012
- Responsible for hiring and managing other nannies
- Responsible for all household purchasing, scheduling, culinary services/meal preparation, and event planning
- Fostered a nurturing and an enriching environment to care for the family's four children
- Provided transportation for children to school, extracurricular activities, and medical appointments.
Timeline
Bilingual Customer Support Associate (English/Portuguese)
Accenture
04.2020 - 05.2023
Household Manager & Nanny
Marcia S. Wagner
12.2002 - 07.2012
Household Manager & Organizer
Self-employed
08.1994 - Current
Email Support and Risk Agent (Apprenticeship)
Accenture
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