Rosina Pichardo
Queens,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a position for growth and career advancement that will utilize my diversified skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Classic Heating & Cooling, Co.
Brooklyn, New York
08.2024 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed scheduling and coordination of appointments for service technicians.
- Assisted with billing and invoicing processes for customer accounts.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Calendar Clerk/Legal Secretary
Larock & Perez, LLP
New York, New York
02.2024 - 08.2024
- Scheduled depositions, mediations and arbitrations with parties involved in litigation cases.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Composed and revised legal documents, letters, depositions and court documents.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Coordinated and scheduled meetings and telephone conferences.
Legal Secretary
The Mewafy Law Firm, PLLC
Astoria, NY
01.2023 - 11.2023
- Coordinate court filings including scheduling hearings, filing deadlines and calendaring events.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Prepare clients for Section 32 hearings.
- Filed RFA-1 , New Intake Forms, Section 32 documents to Workers Compensation board.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Processed electronic or physical court filings for attorney's practice.
- Coordinated multiple schedules using online calendaring system.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Translate in Spanish for Attorneys to ensure our Hispanic clients are advised accordingly on their cases.
Legal Secretary
Villamar & Mewafy, PLLC
Queens, NY
02.2019 - 12.2022
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Routed contracts, agreements and invoices through proper signature process.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
42A Human Resources Specialist
United States Army
Gulfport, MS
08.2010 - 08.2018
- Conducted new soldier in-processing and out-processing, ensuring timely completion of all required paperwork.
- Organized training sessions for newly recruited soldiers on topics such as Army policies and procedures.
- Maintained records of personnel actions such as promotions, transfers, demotions and disciplinary actions.
- Performed administrative duties including updating personnel files, preparing reports, scheduling appointments, and responding to inquiries from Soldiers or their families.
- Provided advice on military regulations concerning pay entitlements, benefits, transfers, separations and other personnel matters.
- Processed security clearance applications in accordance with applicable laws and regulations.
- Prepared separation documents for departing service members.
- Reviewed military awards recommendations for accuracy before submission.
- Addressed harassment allegations, work complaints or other employee concerns.
- Organized and attend weapons qualification training every 6months.
Administrative Assistant
AmeriForce, Inc.
Moss Point, MS
06.2007 - 08.2009
- Answered multi-line phone calls.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Provided secretarial and office management support while building cooperative working relationships.
- Processed Unemployment claims
- Tracked Hire and Loss Report monthly
- Responded to customer issues to provide immediate resolution and improve retention specifically our Hispanic workforce.
Education
Education
La Guardia Community College
Queens, NYSkills
- Exceptional Communication and Organizational Skills
- Knowledge of Microsoft Excel, Word and Outlook
- Bilingual: Fluent in English and Spanish
- Task Oriented
- Keyboarding: type 55 words per minute
Timeline
Administrative Assistant
Classic Heating & Cooling, Co.
08.2024 - Current
Calendar Clerk/Legal Secretary
Larock & Perez, LLP
02.2024 - 08.2024
Legal Secretary
The Mewafy Law Firm, PLLC
01.2023 - 11.2023
Legal Secretary
Villamar & Mewafy, PLLC
02.2019 - 12.2022
42A Human Resources Specialist
United States Army
08.2010 - 08.2018
Administrative Assistant
AmeriForce, Inc.
06.2007 - 08.2009
Education
La Guardia Community College