Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosinette Bain

Miami,FL

Summary

Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with creole.

Overview

25
25
years of professional experience

Work History

Order Fulfillment Associate

Ketsia's Beauty Tree
Tamarac , FL
10.2020 - Current
  • Processed daily orders through multi-carrier manifest system.
  • Trained new associates on basic and advanced shipment procedures.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Conducted cycle counts and reconciled problems within distribution operations.
  • Unloaded incoming trucks and properly staged inventory for processing.

Ministry Leader

New Vision For Christ Ministry
Miami , Fl
08.2009 - Current
  • Provided spiritual care through visitation, counseling and prayer.
  • Led programs such as worship, study, fellowship and service opportunities.
  • Oversaw administration and management of all areas of ministry.
  • Assisted with coordination and administration of complete dance program.
  • Performed at different types of events as professional dancer.

Department Supervisor

Levi’s
Miami Beach, FL
03.2010 - 08.2015
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Front Desk Service Agent

Hotel De Soleil South Beach
Miami Beach, Fl
01.2008 - 07.2010
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Children's Counselor

Trump International Hotel
Miami Beach, Fl
01.2006 - 01.2008
  • Worked with children of varying age, interest, skill and developmental levels.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Led groups of children safely through variety of camp activities.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Planned painting, drama productions and ceramics in preparation for rainy days or stormy weather.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.

Education

High School Diploma -

Miami Beach Senior High School
Miami Beach, FL
06.2003

Bachelor of Arts - Fashion Design

Miami International University of Arts And Design
Miami, FL

Skills

  • Returns and Refunds
  • Team Supervision
  • Analyzing Profitability
  • Process and Procedure Development
  • Customer Service
  • Merchandise Promotion and Display
  • Administration and Reporting
  • Retail Management

Timeline

Order Fulfillment Associate

Ketsia's Beauty Tree
10.2020 - Current

Department Supervisor

Levi’s
03.2010 - 08.2015

Ministry Leader

New Vision For Christ Ministry
08.2009 - Current

Front Desk Service Agent

Hotel De Soleil South Beach
01.2008 - 07.2010

Children's Counselor

Trump International Hotel
01.2006 - 01.2008

High School Diploma -

Miami Beach Senior High School

Bachelor of Arts - Fashion Design

Miami International University of Arts And Design

Similar Profiles

CREATE PROFILE