Thomas Ferris
Fort Thomas,KY
Summary
I am an outgoing, hard working, trustworthy, and personable individual who puts forth the maximum effort in every job I do and enjoy taking pride in my work. I am currently enrolled in college as a part time student. At my time with Racks & Towers, I spent time receiving and making calls for sales and performed customer service. At Sprints, I packaged ecommerce orders and helped to manage the business in the Shopify store. I have always worked in a team environment, and thrive collaborating with colleagues. I am open minded, excel under pressure, and am great at making real time decisions.
Overview
3
3
years of professional experience
Work History
Order Fulfillment Associate
Sprints
03.2024 - Current
- Printed labels, packaged boxes, and loaded into outbound containers.
- Trained new associates on basic and advanced shipment procedures.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Transported merchandise pallets to move in warehouse.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Sales Representative
Racks & Towers
04.2022 - 03.2024
- Received training on how to talk to customers over the phone
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Monitored customers for signs of security concerns and escalated issues to management.
- Made and received sales calls via the phone
Shelf Stocker and Cashier
Walmart
05.2021 - 01.2022
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
Education
Associate of Science - Undecided
Gateway Community And Technical College
Covington, KY05.2028
High School Diploma -
Highlands High School
Fort Thomas, KY05.2021
Skills
- Customer Engagement
- Public Speaking
- Technical Support
- Documentation and notes
- Computer Systems
- Microsoft Excel
- Client Engagement
- Live chat support
- Returns processing
Timeline
Order Fulfillment Associate
Sprints
03.2024 - Current
Sales Representative
Racks & Towers
04.2022 - 03.2024
Shelf Stocker and Cashier
Walmart
05.2021 - 01.2022
Associate of Science - Undecided
Gateway Community And Technical College
High School Diploma -
Highlands High School
Similar Profiles
Nouran MamdouhNouran Mamdouh
Technical Project Manager at SprintsTechnical Project Manager at Sprints
Oluwadarasimi AbodunrinOluwadarasimi Abodunrin
Travel Agent Apprentice at Sprints Travels Ltd.Travel Agent Apprentice at Sprints Travels Ltd.
Tiffany ArmstrongTiffany Armstrong
Head Start Lead Teacher at Northern Ky Community Action Commission HeadStartHead Start Lead Teacher at Northern Ky Community Action Commission HeadStart