Rosio Castellanos
Downey,CA
Summary
Detail-oriented Patient Concierge with over 30 years in healthcare. Skilled in managing patient scheduling and improving communication between patients and medical staff. Committed to increasing patient satisfaction and optimizing clinic flow.
Overview
32
32
years of professional experience
Work History
Patient Concierge/Certified Pharmacy Technician
Dr Lisa Cassileth
08.2025 - Current
- Managed patient scheduling and follow-up, ensuring streamlined appointment flow.
- Developed and maintained strong patient relationships, enhancing overall satisfaction and loyalty.
- Coordinated communication between patients and medical staff, facilitating efficient information exchange.
- Implemented new processes to improve patient intake efficiency and reduce wait times.
- Assisting patients with successful venipunctures
Patient Concierge/Certified Phlebotomist Technician
Uzzi Reiss, MD
07.1994 - 07.2025
- Coordinated patient scheduling to optimize clinic flow and enhance service delivery.
- Facilitated communication between patients and healthcare providers to ensure clarity of information.
- Managed patient inquiries and concerns, providing timely resolutions to improve satisfaction.
- Streamlined check-in processes, reducing wait times and enhancing patient experience.
- Assisted patient's with successful venipunctures
Education
High School Diploma -
John C. Freemont High
Los Angeles, CASkills
- Strong organizational skills
- Reliability and punctuality
- Patient confidentiality
- Exceptional communication
- Compassionate care
- Acute care
- Patient education
- Emotional support
- Patient services
- Professional bedside manner
- Problem-solving
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Reliability
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Patient Concierge/Certified Pharmacy Technician
Dr Lisa Cassileth
08.2025 - Current
Patient Concierge/Certified Phlebotomist Technician
Uzzi Reiss, MD
07.1994 - 07.2025
High School Diploma -
John C. Freemont High