KELLI A. HOLMES
Certified Pharmacy Technician
Moline,Illinois
Summary
Certified professional in the pharmaceutical industry, specializing in high-quality patient care and regulatory compliance. Proven expertise as a Certified Pharmacy Technician, adept at managing medication distribution, maintaining accurate records, and delivering exceptional customer service. Seeking a position that leverages extensive knowledge and skills to contribute to a dynamic healthcare team while enhancing operational efficiency and patient outcomes. Committed to continuous professional development and staying informed about industry advancements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CERTIFIED PHARMACY TECHNICIAN
DIVVYDOSE PHARMACY, MOLINE IL
Moline, Illinois
01.2017 - 01.2025
- Prescription processing and relevant data entry
- Proficient in Microsoft Office
- Knowledgeable in industry regulations, such as HIPPA, DEA regulations and NDC and FDA guidelines
- Prior authorization data processing
- Insurance pre-authorization data entry and relevant paperwork processing
- Bill processing and collections
- Excellent customer service skills and call center experience
- Training new employees in the basics of Pharmacy technician duties and regulations
- Enhanced customer satisfaction by providing accurate and timely medication dispensing services.
- Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
- Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
- Demonstrated strong attention to detail in reviewing prescriptions for accuracy before dispensing medications to patients.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported effective communication between pharmacy staff and customers, addressing inquiries regarding medications and usage instructions.
- Ensured smooth daily operations by coordinating pharmacy technician schedules, delegating responsibilities effectively based on individual strengths and workload capacity.
- Trained new pharmacy technicians on operational protocols, fostering a positive work environment that encouraged professional growth.
Front End Operations Supervisor
Floor and Decor
Lombard, IL
03.2013 - 02.2017
- Directed daily workflow processes to ensure operational efficiency and strict adherence to safety guidelines.
- Provided detailed mentorship to team members, focusing on best practices and operational procedures.
- Analyzed workflows and instituted enhancements that significantly increased productivity while decreasing downtime.
- Managed inventory control systems to ensure efficient stock levels and reduce excess waste.
- Executed cash handling protocols by reconciling tills, preparing bank deposits, and supervising cashier transaction accuracy.
- Facilitated strong collaboration among employees to promote a supportive workplace and effectively resolve conflicts.
- Collaborated on merchandising strategies to effectively showcase top-selling items at front-end displays, maximizing revenue potential.
- Engaged with store management to devise sales strategies and create incentive initiatives aimed at driving staff motivation and exceeding sales targets.
- Provided exceptional customer service by responding to inquiries and resolving issues swiftly to enhance customer satisfaction.
- Mentored employees and facilitated training on effective sales strategies for managing complex issues and challenging customers.
- Analyzed customer flow projections and employee skills to create and modify weekly work schedules that effectively meet operational coverage requirements.
Education
High School Diploma -
Moline High School
Moline, ILSkills
- Effective problem resolution
- Strong organizational skills
- Meticulous attention to detail
- Data input proficiency
- Insurance claims processing
- Customer support in call center
- FDA and HIPAA compliance
- Strong organizational skills
- Empathy and patience
- Insurance claims reconciliation
- Insurance claims processing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
CERTIFIED PHARMACY TECHNICIAN
DIVVYDOSE PHARMACY, MOLINE IL
01.2017 - 01.2025
Front End Operations Supervisor
Floor and Decor
03.2013 - 02.2017
High School Diploma -
Moline High School