Rosio Villegas

I have been serving as an Operations Associate at Carmen High School of Science and Technology since April 2023, where I am committed to delivering exceptional customer service to our families and students. I embody our core values of empathy, belief, and growth. With 13 years of experience in the medical field, I am fully equipped to provide medical care whenever necessary.

My key responsibilities include:

- Managing incoming and outgoing calls while ensuring accurate documentation of messages for office staff.
- Executing detailed instructions from management to complete daily paperwork and input data into the computer system.
- Ensuring timely and accurate attendance tracking by teachers and staff.
- Developing comprehensive medical record files for students with medical needs (504 Plan) and proactively following up with parents to secure the renewal of medication authorization forms at the start of each academic year.
- Updating vaccination records in the Infinite Campus Portal and the Wisconsin Immunization Registry without delay.
- Processing school lunch applications promptly at the beginning of each year.
- Effectively assisting with emergency school codes as needed.
- Playing a crucial role in supporting Individualized Education Program (IEP) meetings by providing translation services upon request.

Furthermore, I lead the Community Trust Committee, collaborating directly with the Deans, Principal, and parents to provide robust support for students facing behavioral challenges.

• Implemented onboarding for new employees, which enabled each to learn tasks and job duties effectively.
• Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
• Assisted with regulatory issues such as compliance.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Developed close working relationships with front office and back office staff.
• Consulted with healthcare professionals on business decisions.
• Oversaw accounting, budgeting, and financial reporting.
• Addressed and remedied all patient or team member issues.
• Created and implemented organizational policies and procedures.
• Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
• Increased revenue by optimizing billing processes and ensuring the timely collection of payments from both patients and insurance companies.
• Increased team productivity, leading regular training sessions on new healthcare compliance policies.
• Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
• Led transition to telehealth services, expanding patient access to care during challenging times.
• Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
• Ensured operational excellence, keeping the office running smoothly during peak times and emergencies.
• Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
• Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
• Developed and maintained a comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
• Reduced no-show rates by introducing a reliable appointment reminder system.
• Completed bi-weekly payroll for 12 employees.
• Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Established strong relationships with patients' families, providing support and education throughout the treatment process.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures, and care plan instructions.
• Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
• Completed EKGs and other tests based on patient presentation in the office.
• Measured patient pulse oximetry.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Provided support for patients' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
• Mentored new team members on proper vaccine handling techniques, storage requirements, and administration procedures.
• Investigated reported cases of adverse events following immunization to determine potential causes and implement corrective actions.
• Developed educational materials for patients regarding vaccine-preventable diseases and the importance of timely immunizations.
• Conducted regular audits of vaccination records for accuracy and completeness, maintaining compliance with state regulations.
• Worked closely with insurance companies to ensure appropriate reimbursement for vaccination services provided at clinics or events.
• Collaborated with local health departments to monitor disease outbreaks, providing necessary vaccinations to affected communities.
• Expedited payment processing by promptly addressing inquiries from both patients and insurance carriers concerning outstanding balances.
• Streamlined the coding process for increased efficiency, resulting in faster claim submissions.
• Collaborated closely with healthcare providers to obtain accurate patient information for proper code assignment.
• Improved billing accuracy by meticulously reviewing and validating medical codes for insurance claims.
• Maintained accurate records of customer payments.