ROSITA CLAYPOOL
Essex Property Trust Inc
Westlake Village,CA
1
Language
2027
years of professional experience
Relationship-driven sales and client experience professional with 13+ years of progressive experience spanning sales, customer experience, strategic negotiations, communications, and leadership. Proven ability to build trust quickly, understand client needs, communicate value with confidence, overcome objections, and drive results. Recognized as Sales Associate of the Year and later advanced into leadership and strategic sourcing roles requiring high-stakes negotiation, executive communication, and relationship management. Brings prior spa management and SkinCeuticals product sales/training experience, along with a genuine interest in skincare and medical aesthetics.
Work History
Apr 2013 - Jun 2026
Manager, Strategic Sourcing
1 Year 6 Months- Managed 100+ supplier relationships across 10 categories, using consultative communication and negotiation to understand needs, present solutions, resolve objections, and strengthen long-term partnerships.
- Negotiated commercial agreements with 50+ service providers, successfully preventing annual price increases and delivering significant portfolio-wide cost avoidance.
- Led high-stakes conversations involving pricing, service expectations, performance concerns, and contract terms while maintaining productive relationships.
- Designed and presented Quarterly Business Reviews, supplier scorecards, KPI results, and recommendations to vendors and internal stakeholders.
Senior Specialist, Standardization & Process Improvement
2 Years 7 Months- Developed persuasive communications and presentations that translated complex initiatives into clear benefits, helping drive stakeholder understanding, participation, and adoption.
- Partnered with senior leaders and cross-functional teams to identify needs, tailor messaging, and influence alignment around new programs and processes.
- Created and delivered training resources supporting organization-wide change and improved client-facing operations.
Senior Specialist, Communications – Marketing
2 Years 2 Months- Managed strategic vendor relationships and negotiated commercial terms that generated approximately $100,000 in annual cost savings.
- Developed internal and external messaging, brand narratives, company communications, and training content for enterprise initiatives.
- Created and led training for new reputation-management technology, helping teams confidently communicate with and support customers.
Customer Experience Manager
3 Years 6 Months- Managed high-level customer escalations across a portfolio exceeding 55,000 residents, building rapport, identifying concerns, and guiding conversations toward successful resolution.
- Developed and facilitated customer-experience training and best-practice workshops for internal teams.
General Manager
9 Months- Led onsite sales, customer experience, operations, budgeting, and team performance in a fast-paced service environment.
- Hired, trained, and coached team members while maintaining monthly sales goals.
Assistant General Manager
1 Year 6 Months- Supported leasing and customer-facing operations, including pricing conversations, resident relationships, collections, and day-to-day service.
Leasing Consultant
1 Year- Recognized as Sales Associate of the Year for exceptional performance in a consultative, relationship-based sales environment.
- Achieved approximately 70% monthly renewal capture while consistently meeting or exceeding leasing goals.
- Conducted needs-based consultations, presented pricing and options, followed up with prospects, overcame objections, and converted interest into signed leases.
Education
Associate Degree - Business Management (Communications Emphasis)
Skills
LinkSquares
Data Visualization
Canva
Power BI
Salesforce
Smartsheet
Yardi
RealPage
Funnel
SharePoint
DocuSign
Microsoft Office
Relevant Aesthetics & Wellness Experience
- Previous spa management experience in wellness and skincare-focused environments, including client service, operations, and product sales.
- Completed SkinCeuticals training and sold SkinCeuticals skincare products in a spa setting.
- Maintains active knowledge of skincare and aesthetic treatments, with strong interest in the medical aesthetics industry.
CORE STRENGTHS
- Consultative & Relationship-Based Sales
- Client Experience & Retention
- Negotiation & Objection Handling
- Needs Discovery & Recommendations
- Goal-Driven Performance
- Follow-Up & Relationship Management
- Executive & Client Communication
- Team Leadership & Training
- Skincare & Aesthetics Knowledge
- Operational Excellence
AWARDS
MVP Award, Sales Associate of the Year, Performance-Based Promotions, Performance-Based Quarterly Bonuses
Languages
AMERICAN SIGN LANGUAGE
Native or Bilingual
Timeline
Manager, Strategic Sourcing
12.2024 - 06.2026Read More
Senior Specialist, Standardization & Process Improvement
05.2022 - 12.2024Read More
Senior Specialist, Communications – Marketing
03.2020 - 05.2022Read More
Customer Experience Manager
09.2016 - 03.2020Read More
General Manager
12.2015 - 09.2016Read More
Assistant General Manager
04.2014 - 10.2015Read More
Leasing Consultant
04.2013 - 04.2014Read More
Apr 2013 - Jun 2026
Essex Property Trust Inc
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Pierce College
Associate Degree from Business Management (Communications Emphasis)
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