Rosita Colunga
Pasadena
Summary
Dynamic retail professional with extensive experience at Circle K, excelling in customer service and problem-solving. Proven track record in enhancing team performance through effective training and implementing inventory management systems. Committed to optimizing customer experience and driving sales through innovative promotional strategies.
Overview
42
42
years of professional experience
Work History
Assistant Store Manager
Family Dollar
09.2023 - Current
- Assisted in managing daily store operations to enhance customer experience and ensure efficiency.
- Trained and mentored new staff on sales techniques and store policies to improve team performance.
Store Manager
Circle K
10.2001 - 06.2023
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, implementing efficient stock replenishment strategies to reduce shortages.
- Trained and mentored staff on customer service best practices, enhancing overall team performance.
- Developed and implemented promotional campaigns to drive sales and increase foot traffic.
Receiving/Shipping Manager
Sears
05.1993 - 04.2000
- Oversaw daily shipping operations, ensuring timely and accurate order fulfillment.
- Implemented process improvements to enhance efficiency in shipping workflows.
- Managed inventory control systems, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on best practices for shipping procedures and safety protocols.
Store Manager
Payless Shoe Source
06.1985 - 03.1991
- Analyzed sales data to identify trends, adjusting merchandise displays for optimal customer engagement.
- Conducted regular audits of cash handling processes, ensuring accuracy and minimizing discrepancies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Stand Manager
Astroworld Park
06.1983 - 09.1985
- Supervised daily operations and staff performance to ensure efficient service delivery.
- Trained and mentored team members in customer service protocols and safety standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training materials to enhance staff knowledge of menu offerings and promotions.
Education
Certificate of Completion - Data Entry
Bradford School of Business
Houston12-1983
High School Diploma -
Milby Sr High School
Houston, TX06-1983
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Family Dollar
09.2023 - Current
Store Manager
Circle K
10.2001 - 06.2023
Receiving/Shipping Manager
Sears
05.1993 - 04.2000
Store Manager
Payless Shoe Source
06.1985 - 03.1991
Stand Manager
Astroworld Park
06.1983 - 09.1985
Certificate of Completion - Data Entry
Bradford School of Business
High School Diploma -
Milby Sr High School