Years of experience
Rosita Hepperle
Student
Randalia,IA
Summary
Reliable worker devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
5
5
8
8
years of post-secondary education
2
2
Certifications
Work History
Customer Service Associate
Heaven Winery and Boutique
Fayette, IA
06.2022 - Current
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained up-to-date knowledge of product and service changes.
- Handled 30+ customers in fast-paced setting confidently and quickly.
Janitor
Walmart
Villa Park, IL
09.2021 - 01.2022
- Completed sweeping and vacuuming, glass cleaning and trash collecting
- Responded promptly to requests to clean and sanitize areas after accidents
- Maintained building interiors with routine deep cleaning of high-traffic areas.
Corn Detasseler
M & L Detasseling LLC
Arlington, IA
07.2016 - 07.2020
- Directed new crew members in methods of pulling tassels and stems from corn plants
- Oversaw more than 10 personnel and delivered mentorship and training to promote increased productivity
- Communicated with management to promote efficiency in daily operations.
Waitress
Gus and Tony's Townhouse
West Union, IA
06.2018 - 08.2018
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Greeted customers, answered questions, and recommended specials to increase profits
- Greeted newly seated guests quickly and efficiently.
Education
High School Diploma -
West Central Community School
Maynard, IA 08.2007 - 05.2020
Associate of Arts -
Northeast Iowa Community College
Calmar, IA 08.2016 - 05.2020
Bachelor of Arts - Human Resource Management And Marketing
Elmhurst University
08.2020 - Current
Skills
Customer Service-Focusedundefined
Certification
Certified in Digital Marketing, HubSpot - 2022
Timeline
Customer Service Associate
Heaven Winery and Boutique
06.2022 - Current
Janitor
Walmart
09.2021 - 01.2022
Bachelor of Arts - Human Resource Management And Marketing
Elmhurst University
08.2020 - Current
Waitress
Gus and Tony's Townhouse
06.2018 - 08.2018
Associate of Arts -
Northeast Iowa Community College
08.2016 - 05.2020
Corn Detasseler
M & L Detasseling LLC
07.2016 - 07.2020
High School Diploma -
West Central Community School
08.2007 - 05.2020
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