Eliasib Herrera
Las Vegas,NV
Summary
I have experience working as a Warehouse associate and as an Inside Sales Associate. I've helped customers write orders as well as pick them after.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Associate
PoolCorp-SCP Distributors
Las Vegas, NV
02.2025 - Current
Customer Service Associate
Ritenow pools
Las Vegas, 89110
01.2023 - 02.2025
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collaborated with team members to resolve customer issues efficiently.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Followed-up with customers after purchase to ensure satisfaction.
Education
SLAM ACADEMY
Las Vegas, NVSkills
- Exel
- Call Monitoring
- Multi-line Telephone System
- Radio Dispatching
- customer service
- Typing 40 WPM
- Deep Cleaning
- Customer Service
- Bilingual (English/Spanish)
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Attention to detail
- Information processing
- Advanced communication
- Inventory monitoring
- Software navigation
- Quality assurance and control
- Data archiving
- Customer service-focused
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
PoolCorp-SCP Distributors
02.2025 - Current
Customer Service Associate
Ritenow pools
01.2023 - 02.2025
SLAM ACADEMY