Rosita Ng Kong
Astoria,NY
Summary
Expert in delivering tailored product recommendations and solutions that align with customer needs. Demonstrated reliability in cash register operations, merchandise stocking, and superior customer service. Highly organized and proactive, with a strong focus on results in pharmacy environments. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Costco Wholesale Corp
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Exceeded company expectations through exceptional attendance record and punctuality on a daily basis.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Streamlined checkout process by accurately bagging items according to size, weight, and fragility.
Pharmacy Technician
Nueva Vida Pharmacy
02.2024 - Current
- Processed and filled prescriptions accurately for patients and healthcare providers.
- Assisted pharmacists in patient consultations regarding medication usage.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Pharmacy Technician
Care First Pharmacy
10.2023 - 09.2024
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Customer Service Representative
Creditspanama
02.2022 - 09.2023
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
Cashier
Minisuper Continental
06.2021 - 01.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Sales Associate
Joyeria y Novedades Popular
01.2019 - 05.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Collected payments and provided accurate change.
Education
High School Diploma - Marketing And Publicity
Instituto Panamericano
Panama12.2020
Associates - Radiology Technician
LaGuardia Community College
Long Island City, NY12-2027
Skills
- Payment Management
- Customer Needs Assessment
- Team Collaboration
- Product Sales
- Customer Service
- Prescription processing
- Pharmacy operations
- Patient consultation
- Patience and empathy
- POS system proficiency
- Honest and dependable
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native/ Bilingual
Chinese (Mandarin)
Elementary
References
References available upon request.
Timeline
Cashier Assistant
Costco Wholesale Corp
10.2025 - Current
Pharmacy Technician
Nueva Vida Pharmacy
02.2024 - Current
Pharmacy Technician
Care First Pharmacy
10.2023 - 09.2024
Customer Service Representative
Creditspanama
02.2022 - 09.2023
Cashier
Minisuper Continental
06.2021 - 01.2022
Sales Associate
Joyeria y Novedades Popular
01.2019 - 05.2021
High School Diploma - Marketing And Publicity
Instituto Panamericano
Associates - Radiology Technician
LaGuardia Community College