Roslin Santos
Garland
Summary
Experienced Shift Manager with a proven track record of improving team performance and customer satisfaction. Dynamic and results-driven professional skilled in staff training, scheduling, and inventory management. Detail-oriented leader with exceptional communication and problem-solving abilities. Motivated and adaptable Shift Manager excelling in fast-paced environments and delivering superior operational results.
Overview
7
7
years of professional experience
Work History
Customer Service
Gutemalan Bakery
Garland, TX
04.2019 - 05.2021
- Managed a high volume of customer inquiries and complaints in a call center setting for one year.
- Provided exceptional customer service and resolved issues in a fast-paced restaurant environment for three years.
- Handled customer escalations and maintained client relationships in a software company for two years.
Shift Manager
The Halal Guys
Carrollton, TX
12.2021 - 03.2023
- Three years of experience in customer service at a retail store.
- Coordinated schedules and ensured smooth operations during shifts.
- Managed and led a team of employees in a retail setting.
- Trained new hires on company policies and procedures.
- Handled customer complaints and resolved issues in a timely manner.
- Performed inventory management and restocking of products.
Cashier
Panera Bread
Garland, Tx
03.2024 - 07.2025
- Processed customer transactions and handled cash and credit card payments accurately.
- Provided excellent customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained a clean and organized work environment to enhance customer experience.
- Operated electronic cash registers and POS systems to process transactions efficiently.
- Assisted in restocking merchandise and maintaining inventory levels to meet customer demand.
Server Trainer
Lynridge Assistend Senior Living Care
Murphy Tx
07.2025 - Current
- Trained new servers on menu knowledge and service protocols.
- Developed training materials to enhance staff efficiency and consistency.
- Conducted performance evaluations to identify areas for improvement.
- Facilitated workshops to promote team collaboration and communication skills.
Skills
- Team Management
- Leadership
- Communication
- Problem-solving
- Coaching
- Decision Making
LANGUAGES
Spanish | Native
English | Intermediate
Timeline
Server Trainer
Lynridge Assistend Senior Living Care
07.2025 - Current
Cashier
Panera Bread
03.2024 - 07.2025
Shift Manager
The Halal Guys
12.2021 - 03.2023
Customer Service
Gutemalan Bakery
04.2019 - 05.2021