Roslyn Aguero
The Bronx,NY
Summary
Results-driven professional with a focus on customer success management, account servicing, and relationship building. Proven ability to enhance customer satisfaction through effective communication and timely follow-ups.
Overview
8
8
years of professional experience
Work History
Pro Sales Associate
The Home Depot Inc
The Bronx, New York
07.2025 - Current
- Assisted customers in locating products throughout the store.
- Maintained knowledge of store promotions and product features.
- Collaborated with team members to enhance customer shopping experiences.
- Responded to customer inquiries and provided helpful information.
- Ensured a clean and safe shopping environment for all customers.
- Participated in training sessions to learn about new products and services.
- Conducted follow-up calls to ensure customer satisfaction.
- Maintained accurate records of all sales transactions.
- Assisted customers with selecting appropriate products for their needs.
- Participated in regular training sessions related to product knowledge and industry trends.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Sales Representative
Wireless Masters
The Bronx, NY
07.2021 - 03.2025
- Produced sales documents, finalized deals and filed records.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Identified opportunities for cross-selling additional products and services.
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with customers to ensure repeat business.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Provided technical support for customers using the company's products or services.
Store Manager
McDonalds
The Bronx, NY
06.2017 - 05.2021
- Mitigated business risks by working closely with staff members and assessing performance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored associates to teach daily tasks and procedures.
- Established customer service standards and monitored staff compliance.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Organized promotional events to increase product awareness.
- Updated and maintained store signage and displays.
- Created weekly work schedules for store personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
St Raymond Academy For Girls
The Bronx, NY06-2021
Skills
- Customer success management
- Contact follow-up
- Territory sales
- Account servicing
- Time management
- Customer service
- Interpersonal communication skills
- Customer retention
- Sales strategy development
- Relationship building
- Customer relationship management
- Follow-up techniques
- Team collaboration
- Problem solving
- Organizational skills
Affiliations
- Member of Art Club 2018-2020
A club that started as just a group of young ladies who enjoyed the work of art that quickly became a family. Organized art work, group work and grew all together.
- Sports
From learning how to swing a bat and hit a ball, to being to learn how to run a team, getting to know everyone's best part of the team. As well as learning how to play a game and not forgetting that it is such to have fun. Treating everyone the same and not ever letting myself think I am better than anyone.
- Travel
Seeing the world from different point of views, putting myself in someone else's position. Learning different cultures enjoying life as much as I can. Curious to learn new things, realizing that there's more to the eye than what we just see.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Pro Sales Associate
The Home Depot Inc
07.2025 - Current
Sales Representative
Wireless Masters
07.2021 - 03.2025
Store Manager
McDonalds
06.2017 - 05.2021
High School Diploma -
St Raymond Academy For Girls
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
John VaccaroJohn Vaccaro
Asset Protection Specialist at The Home Depot IncAsset Protection Specialist at The Home Depot Inc
Jacob LewisJacob Lewis
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Jalen StantonJalen Stanton
Customer Service Associate at The Home Depot IncCustomer Service Associate at The Home Depot Inc
Wanda DolbyWanda Dolby
Patient Engagement Specialist at Javara ResearchPatient Engagement Specialist at Javara Research