Roslyn Ingram
Altamonte Springs,FL
Summary
Accomplished professional with a proven track record at DHL Logistics, enhancing customer satisfaction and loyalty through personalized service and effective problem-solving. Skilled in vital signs monitoring and compassionate care, I excel in fast-paced environments, ensuring high-quality patient support. Demonstrated ability to improve service delivery by leveraging strong relationships and innovative solutions.
Overview
7
7
years of professional experience
Work History
Customer Service
DHL Logistics
Orlando, FL
06.2017 - 01.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
- Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
Patient Care Taker
The Greys
Winter Park, FL
03.2024 - 09.2024
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Assisted patients with daily living activities for improved quality of life and increased independence.
Patient Transport Driver
Movado Pr
Daytona Beach, FL
06.2021 - 12.2023
- Continuously sought feedback from patients and staff to identify areas for improvement in the transport process, driving ongoing enhancements in service quality.
- Streamlined transportation routes by utilizing GPS technology and local knowledge of traffic patterns, resulting in faster transport times for patients.
- Developed strong relationships with hospital staff members, fostering collaboration in coordinating patient transports.
- Collaborated with medical staff to coordinate seamless transitions between departments, minimizing patient stress and anxiety.
- Reduced transport wait times for patients through effective communication with hospital staff and efficient route planning.
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
- Maintained accurate records of all transports completed including pick-up times, destinations, mileage driven per shift.
- Completed thorough vehicle inspections on a regular basis, ensuring safe operation and compliance with regulatory standards.
- Assisted patients with mobility challenges, ensuring their comfort and dignity throughout the transport process.
- Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
- Demonstrated adaptability when handling unexpected situations during transports, such as traffic delays or changes in patient condition.
Education
Bachelor Of Business - Did Not Graduate
Ashford University
San Diego, CADiploma - The Required
Edgewater High School
Orlando, FL1985
Skills
- Vital signs monitoring
- Dementia Care
- Compassionate Care
- Personal Hygiene Assistance
- End of life care
- Feeding Assistance
Timeline
Patient Care Taker
The Greys
03.2024 - 09.2024
Patient Transport Driver
Movado Pr
06.2021 - 12.2023
Customer Service
DHL Logistics
06.2017 - 01.2021
Bachelor Of Business - Did Not Graduate
Ashford University
Diploma - The Required
Edgewater High School