Roslyn Spearman
Philadelphia,PA
Summary
Dynamic manager with a proven track record at Barber National Institute, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and swift dispute resolution. Skilled in staff training and operations management, fostering a productive environment that maximizes performance and safety.
Overview
7
7
years of professional experience
Work History
Manager
Barber National Institute - Main Campus East Enterance
01.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
Education
Diploma - Business
Dobbins Tech
Philadelphia, PA06.1982
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Cross-functional teamwork
- Shift scheduling
- Conflict resolution
- Performance evaluations
- Budget control
- Emergency response
- Clear communication
- Work prioritization
- Recruiting and interviewing
Timeline
Manager
Barber National Institute - Main Campus East Enterance
01.2018 - Current
Diploma - Business
Dobbins Tech
Similar Profiles
ASHLEE HARRISONASHLEE HARRISON
Lead Residential Support Professional at Barber National Institute - Main Campus East EnteranceLead Residential Support Professional at Barber National Institute - Main Campus East Enterance
Lauryn GuildLauryn Guild
Behavior Support Associate at Barber National Institute - Main Campus East EnteranceBehavior Support Associate at Barber National Institute - Main Campus East Enterance
Darrell FincherDarrell Fincher
Direct Support Professional at Barber National Institute - Main Campus East EnteranceDirect Support Professional at Barber National Institute - Main Campus East Enterance
Quadir RichardsonQuadir Richardson
Home Health Aide Care at Home healthHome Health Aide Care at Home health
Abigail LizardiAbigail Lizardi
Medical Assistant at Jefferson HealthMedical Assistant at Jefferson Health