Roslyn Udeochu
Queens,NY
Summary
Hardworking & passionate full-time college student with 2+ years of experience in customer service and hospitality. Excellent motivational leader, successfully communicates duties and tasks. Dedicated to providing the highest standard of service and creating a warm and welcoming environment for our guests. Consistently recognized for diligence, attention to detail, and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Leader
Panda Express
05.2021 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Analyzed sales figures and identified areas for improvement.
Personal Assistant
Boulevard Home Care
01.2023 - Current
- Schedule and accompany patient to medical appointments.
- Plan, prepare, and serve meals and snacks according to prescribed diet.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Assist with daily living activities, running errands, and household chores.
- Coordinate appointments with medical professionals.
- Provide assistance with medication management.
Education
Queens College of The City University of New York
Skills
- Leadership and Teamwork
- Cash Handling
- Customer Service
- Ability to Work Under Pressure
- Flexibility and Adaptability
- Direct Patient Care
- Medication Management
- Delegation
- Critical Thinking and Problem Solving
- Computer Literacy
Affiliations
Black Student Union, 01/2021 to Current
- Advocates the needs of students at my university, while empowering, teaching, discussing, and exploring the Black experience.
Timeline
Personal Assistant
Boulevard Home Care
01.2023 - Current
Shift Leader
Panda Express
05.2021 - 09.2023
Queens College of The City University of New York
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