Roslynn Castro

- Resolved guest complaints promptly to enhance overall satisfaction levels

- Managed inventory levels of supplies such as napkins, utensils, and condiments to prevent shortages during peak hours

- Collaborated with kitchen staff to ensure timely food preparation and service.

- Maintained a positive attitude even during high-stress situations while delivering excellent customer service

- Trained new servers on restaurant policies, procedures, and customer service standards for seamless integration into the team

- Operated point-of-sale system, processing transactions efficiently.

-Built strong client relationships through excellent communication and attentive customer service.

-Supported office productivity by handling administrative tasks and prioritizing multiple responsibilities simultaneously.

-Greeted and assisted clients in a professional and friendly manner, ensuring positive customer experiences.

-Processed payments and balanced cash transactions accurately at the end of shifts.

-Resolved customer concerns professionally and escalated complex issues when necessary.

-Maintained clean and organized reception areas to create welcoming client environments.

- Helped customers with their questions and concerns

- Operated the register with debit and cash transactions to process payments

- Persuaded or influenced guests by enticing them with higher margin items and add-ons.

- Clean and organize the workstation

- Explained to guests how to use the equipment

- Prioritized multiple tasks in a dynamic environment and stayed calm and composed