Rosmairy Delances
Danbury,CT
Summary
Dynamic professional with a proven track record at Danbury Kia, enhancing customer satisfaction through exceptional service and problem-solving. Skilled in organization and teamwork, adept at streamlining processes for efficiency. Demonstrated ability to manage client inquiries and resolve issues, significantly improving service delivery and team success.
Overview
7
7
years of professional experience
Work History
Services Advisor-Receptionist
Danbury Kia
100a Federal Rd Danbury, CT 06810 Estados Unidos
09.2021 - Current
- Scheduled appointments for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Cashier
Ideal Supermarket
1301 Church Ave, Brooklyn, NY 11226
04.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Helped customers complete purchases, locate items.
- Restocked and organized merchandise in front lanes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Travel Agent Assistant
Cibao Travel
37-88 103rd St Ste 1 Corona, NY 11368
12.2017 - 04.2018
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
Education
Long Island Business Institute
232 W 40th St 9th Floor, New York, NY 10018Skills
- Customer service
- Problem solving
- Organization
- Teamwork
- Empathy
Languages
Spanish
Native or Bilingual
Timeline
Services Advisor-Receptionist
Danbury Kia
09.2021 - Current
Cashier
Ideal Supermarket
04.2018 - 03.2020
Travel Agent Assistant
Cibao Travel
12.2017 - 04.2018
Long Island Business Institute