Rosmari Guillen Veras

Lead Supervisor

Direct Dialogs

Robinsonville, 08691

09.2020 - Current

Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
Monitored staff performance, providing feedback and coaching employees on their job duties.
Conducted regular team meetings to discuss goals, objectives, and strategies for success.
Resolved customer complaints and inquiries promptly and professionally.
Performed quality control checks on products prior to shipment.
Trained new hires on company policies, procedures, and processes.
Ensured compliance with safety regulations and industry standards.
Provided guidance to junior staff members regarding best practices for productivity improvement.
Assisted in the development of short-term and long-term business objectives.
Implemented process improvements to reduce costs while maintaining quality standards.
Managed inventory levels, placing orders as needed to meet customer demand.
Prepared detailed reports summarizing progress towards departmental goals.
Collaborated with other departments to develop innovative solutions for complex problems.
Led weekly team meetings to discuss progress, address issues, and plan future actions.

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