Rosmery Luna
Lauder Ridge Apartment
Fort Lauderdale,FL
10
years of professional experience
Result driven leasing and sales professional with a strong experience in property leasing, customer service, client relationship and sales. Skilling in building strong relationship with preoperative and current resident, conducting property tour, following up with leads, presenting available apartments and amenities and guiding clients through the leasing process from initial inquiry to move in. Proven ability to meet sales and occupancy goals while providing exceptional customer service, and highly motivated, with excellent communication, negotiation and strong ability to work independently and as part of the team,
Work History
Lease Agent
1 Year 7 Months- Managed resident inquiries, ensuring timely and effective communication for issue resolution.
- Coordinated property tours, showcasing amenities to prospective tenants to enhance leasing opportunities.
- Developed and maintained relationships with vendors, optimizing service delivery and cost efficiency.
- Oversaw lease administration processes, ensuring compliance with regulations and accuracy in documentation.
Tax Agent
1 Year 11 Months- Prepared and filed individual and business tax returns ensuring compliance with current regulations.
- Conducted thorough audits of client financial documents to identify discrepancies and optimize deductions.
- Advised clients on tax planning strategies to minimize liabilities and maximize refunds effectively.
- Utilized tax preparation software to enhance accuracy and streamline filing processes for diverse clientele.
Home Furnishing and Sleep Consultant
5 Years 7 Months- Achieved Champion sales and Platinum protection Awards Yearly (2019-2022)
- Managed complex customer orders ensuring accurate processing and timely delivery, leading to improved customer retention rates.
- Drove sales performance orders, consistently achieving Champion and Platinum awards. Optimized order management, enhancing customer relation through precision and timeliness.
- Collaborated with sales teams to integrate sleep solutions into product offerings.
Education
Associate Degree - Hospitality Management
Hospitality Management
Skills
Bilingual
Product sales
Sales closing
Sale Administrative
Ensuring customer satisfaction
Timeline
Lease Agent
Lauder Ridge Apartment
01.2025 - CurrentRead More
Tax Agent
111 Tax Group
01.2023 - 12.2024Read More
Home Furnishing and Sleep Consultant
Raymour Flanigan
01.2017 - 08.2022Read More
Monroe College
Associate Degree from Hospitality Management
Read More
Languages
Knowledge of the structure and content of both the English and Spanish languages.