Rosmery Turcios
Miami,FL
Summary
Knowledgeable professional offering several years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Server/Customer Service Representative
Talavera Mexicana
Miami, FL
07.2023 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Quality Control Technician
Trinidad Benham
Sterling, Colorado
08.2020 - 01.2021
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
- Monitored, documented, and verified product quality, ensuring compliance with company standards.
Operations Coordinator
MedSpa
Miami, Florida
08.2019 - 07.2020
- As a coordinator for MedSpa I would organize, schedule, kept records of company expenses, tracked billing paperwork, and payed company medication expenses.
Education
Texas Techinal
Harlingen, TXSkills
- Thrives in a customer-first based retail environment
- Demonstrated sales and customer experience results in a fast-paced environment
- Effective communication skills, being open to feedback, and the ability to adapt quickly
- Ability to de-escalate store and customer situations effectively
- Data analysis
- Quality assurance
- Regulatory compliance
- Material inspection
Languages
English
Native/ Bilingual
Timeline
Server/Customer Service Representative
Talavera Mexicana
07.2023 - Current
Quality Control Technician
Trinidad Benham
08.2020 - 01.2021
Operations Coordinator
MedSpa
08.2019 - 07.2020
Texas Techinal