Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosrmarie Nair

Youngstown

Summary

As a business owner for 32 years I know how important customer service is and how it is lacking in today’s market . I love working with people and providing them quick, prompt , and thorough service . My career path is in need of a change and I’m looking forward to pass on my experience to a company working remotely only , in some form of high end customer service position .

Overview

41
41
years of professional experience
6
6
years of post-secondary education

Work History

Owner

Intetior Decorating Co Inc
Youngstown
12.1995 - Current
  • One on one customer service
  • Excellent communication skills
  • Resolved customer inquiries and issues to enhance overall satisfaction.
  • Working closely with vendors
  • Monitored customer feedback to ensure high satisfaction levels.
  • Collaborated with clients to clarify their vision and preferences, guiding design decisions.
  • Created detailed floor plans and 3D renderings using design software.

Store manager

Macys
Youngstown
07.1990 - 12.1995
  • Managed daily operations to ensure store efficiency and customer satisfaction.
  • Trained and mentored staff to enhance performance and service quality.
  • Oversaw inventory management to maintain optimal stock levels and presentation.

Store Manager

The Limited
Youngstown
07.1985 - 01.1990
  • Oversaw inventory management and stock replenishment processes.
  • Implemented visual merchandising strategies to enhance product displays.
  • Resolved customer complaints efficiently to maintain satisfaction standards.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Resolved customer complaints in a timely manner.
  • Strengthened workflow productivity by hiring, managing and developing top talent.
  • Developed strategies to maximize sales and profitability.

Education

Interior Design

Kent State University
Kent, OH
02.1991 - 11.1995

Associate of Arts - Fashion Merchandising

Kent State University
Kent, OH
02.1985 - 05.1986

Skills

  • Customer service
  • Problem solving
  • Business management
  • Multitasking
  • Working remotely

Timeline

Owner

Intetior Decorating Co Inc
12.1995 - Current

Interior Design

Kent State University
02.1991 - 11.1995

Store manager

Macys
07.1990 - 12.1995

Store Manager

The Limited
07.1985 - 01.1990

Associate of Arts - Fashion Merchandising

Kent State University
02.1985 - 05.1986
Rosrmarie Nair