Ross Acquah
Chicago,IL
Summary
Highly skilled worker experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
12
12
years of professional experience
Work History
911 Public Safety Telecommunicator
Cook County
9511 W Harrison Des Plaines
05.2024 - 08.2024
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Streamlined inter-agency coordination by serving as the primary point of contact for multiple departments during major events or disasters.
- Assisted in crisis intervention for suicidal callers, facilitating immediate help and support from relevant resources.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
Ramp Agent
United Airlines
Ohare, Il
07.2022 - 05.2024
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- High Security clearance
- Drives Cargo loader
Help Desk Technician/ Library Aide
Richard J Daley Library
Chicago, IL
08.2017 - 10.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked individuals through basic troubleshooting tasks.
- Document all process & procedures
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained secure environment by monitoring visitors at front desk.
- Repeatedly Lifting (Up to 50lbs)
Volunteer
Grow Power
Chicago, IL
01.2013 - 07.2017
- Aquaponics Setup and Maintenance:
- Designed and implemented an aquaponics plumbing system, integrating fish farming with hydroponic plant cultivation to create a sustainable and efficient urban farming environment.
- Compost Sifting and Management:
- Spearheaded composting initiatives, efficiently sifting and managing compost to produce high-quality organic fertilizer for urban farming projects, enhancing soil health and fertility.
- Manual Labor Expertise:
- Demonstrated strong work ethic and physical stamina through extensive manual labor tasks, including shoveling, digging, and planting, contributing to the overall success of urban farming operations.
- Tractor Operation and Light Repairs:
- Operated tractors and other agricultural machinery safely and efficiently, performing routine maintenance and light repairs to ensure equipment reliability and minimize downtime. Electrical Motor Repair (including 480 volt, 3 phase).
- HVAC: Helped insulate the barn from the elements.
Education
Two Years of College - Electrical & Computer Engineering
University of Illinois At Chicago
Chicago, ILHigh School Diploma -
Disney II Magnet High School
Chicago, IL06.2017
Skills
- Software installation
- Problem-solving
- Software updates
- Operating systems knowledge
- Technical writing
- Time management
Timeline
911 Public Safety Telecommunicator
Cook County
05.2024 - 08.2024
Ramp Agent
United Airlines
07.2022 - 05.2024
Help Desk Technician/ Library Aide
Richard J Daley Library
08.2017 - 10.2020
Volunteer
Grow Power
01.2013 - 07.2017
Two Years of College - Electrical & Computer Engineering
University of Illinois At Chicago
High School Diploma -
Disney II Magnet High School