Ross Adams
Marysville,US
Summary
Knowledgeable Fixed Operations Manager with solid background in overseeing fixed operations, ensuring efficiency and customer satisfaction. Managed daily operations and implemented process improvements that enhanced service quality. Demonstrated strong leadership and problem-solving skills, fostering team collaboration and operational excellence.
Overview
27
27
years of professional experience
Work History
Outside Dealer Support, Ohio
SuperATV
Madison, IN
12.2024 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with cross-functional teams to enhance product offerings based on customer feedback.
- Analyzed sales data to forecast trends and adjust strategies accordingly for optimal performance.
- Presented product demonstrations to potential clients, highlighting key features and benefits effectively.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Fixed Operations Manager
Honda Marysville Motorports
Marysville, OH
04.2019 - 11.2024
- Oversee service and parts departments, ensuring efficient operations and customer satisfaction.
- Implement strategies that boost service revenue and customer retention.
- Coordinate with team to streamline workflow, reducing service times and increasing productivity.
- Monitor inventory levels and order parts to maintain optimal stock, minimizing delays.
- Analyze performance metrics to identify areas for improvement and implement corrective actions.
- Implemented new scheduling system, reducing service wait times and boosting customer retention rates.
- Monitored and analyzed service metrics, identifying areas for improvement and driving continuous operational enhancements.
- Passionate about learning and adapting quickly to new challenges, consistently maintaining high standards of punctuality and work ethic.
- Led training programs for new hires, fostering a supportive learning environment and enhancing team capabilities.
- Collaborated with marketing to develop promotions, resulting in increased customer engagement and service bookings.
- Drove initiatives that improved customer feedback scores, reflecting a commitment to service excellence.
- My responsibilities include; cold calling 60+ potential new clients a week, meeting with a closing all lead generated sales, managing and retaining all new accounts for a minimum of 3 months.
- I take pride in my outstanding customer service and high lead to close ratio and in turn I have helped my branch increase their sales from the previous year.
Sales Consultant
Buckeye Linen
Newark, OH
02.2017 - 04.2019
- State registered in SPC and WDO. I am currently up to date on all state required training hours.
- I was the only sales representative at my company, and consistently meet or exceeded all sales expectations.
- I was responsible for all termite, pest control, commercial pest control, wildlife/exclusion and insulation sales.
- I also completed all Annual renewal inspections and wood infestation reports.
- I have a high average of lead to closes.
- I have successfully increased my companies earnings in my short time with the company.
Universal Technician
Northwest Exterminating
Alpharetta, GA
09.2009 - 03.2015
- I successfully managed a 300+ stop route on a monthly basis, while continuing to meet or exceed sales budgets.
- I handled all at risk accounts and successfully retained and expanded customer loyalty.
- I assisted in inventory and ordering of supplies, and trained new employees.
Kawasaki Race Mechanic
James Justice Racing
Columbus, OH
12.2007 - 12.2009
- Prepared racer and bike for all events, ensuring optimal performance and safety.
- Managed transportation of rider and equipment, guaranteeing timely arrivals.
- Contributed to winning 3 amateur National Championships in 2008.
- Utilized mechanical skills to maintain and repair bikes, enhancing reliability.
- Implemented efficient processes, reducing preparation time and increasing event readiness.
- Ensured optimal performance of both racer and bike, contributing to James Justice's 3 amateur National Championships in 2008.
- Managed transportation logistics for rider and equipment, ensuring punctual arrival and readiness for all events.
- Passionately maintained and prepared racing bikes, supporting the team's success in multiple national competitions.
- Worked closely with the rider to fine-tune bike performance, enhancing race outcomes and team cohesion.
Assistant Parts Manager
Hinds Motorsports
Delaware, OH
05.1999 - 12.2007
- Provided exceptional customer service, surpassing sales targets consistently.
- Managed and organized parts inventory, ensuring accurate stock levels.
- Led inventory audits, identifying discrepancies and implementing corrective actions.
- Enhanced customer satisfaction through timely and effective parts delivery.
- Trained new staff on inventory management and customer service protocols.
- Enhanced parts stocking process, achieving significant improvements in inventory accuracy and availability.
- Meticulously managed parts inventory, ensuring precise stock levels and timely replenishment to support sales goals.
- Streamlined parts ordering process, reducing lead times and improving customer satisfaction.
- Conducted data-driven analysis of inventory trends, optimizing stock levels and minimizing overstock.
- Conducted thorough inventory audits, identifying and correcting discrepancies to maintain accurate stock levels.
Education
High School Diploma -
Olentangy High School
Lewis Center, OH, USA01-2001
Skills
- Customer focused
- Strong organizational skills
- Quality control standards
- Team leadership
- Strong work ethic
- Strong interpersonal skills
- Results-oriented
- Employee training
- Budgets
- Customer service
- Inventory
- Sales
- SPC
- Transportation
Affiliations
- American Motorcycle Association
- IMPACT60
Awards
Customers for life award (2014), Employee of the year (2012), Branch of the year (2012)
Timeline
Outside Dealer Support, Ohio
SuperATV
12.2024 - Current
Fixed Operations Manager
Honda Marysville Motorports
04.2019 - 11.2024
Sales Consultant
Buckeye Linen
02.2017 - 04.2019
Universal Technician
Northwest Exterminating
09.2009 - 03.2015
Kawasaki Race Mechanic
James Justice Racing
12.2007 - 12.2009
Assistant Parts Manager
Hinds Motorsports
05.1999 - 12.2007
High School Diploma -
Olentangy High School