ROSS BRACKETT
Fort Mill,SC
Summary
Operations leader with 10+ years of experience in sales, installation, purchasing, and team management. Successful at optimizing efficiency and facilitating business growth. Skilled in client relations and project coordination, with a focus on quality and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Sun Stoppers Window Tinting
Charlotte, NC
08.2020 - Current
- Manage daily operations overseeing scheduling, project flow, and team performance
- Lead, train, and mentor installation team on technical skills and customer service standards
- Enhance sales through client interaction, CRM operation, and job pipeline management
- Establish quality control measures to guarantee consistency and service standards
- Resolve customer issues quickly and professionally, improving retention and satisfaction
- Execute budget management, while optimizing cost-effective operations
- Develop and manage vendor connections to acquire high-quality materials
Architectural Window Film Sales/Project Lead
Tint Solutions
Greenville, South Carolina
01.2018 - 08.2020
- Generated new and repeat business through outbound sales and client relationship development
- Managed projects from sale through installation, ensuring client expectations were met
- Conducted regular meetings with key personnel to discuss progress and address any issues.
- Led installation team on residential and commercial window film projects
Purchasing Specialist
Automation Engineering Company
Greenville, SC
01.2014 - 12.2017
- Managed procurement processes for automation equipment and components
- Analyzed vendor proposals to ensure cost-effective purchasing decisions
- Collaborated with engineering teams to identify material specifications
- Developed and maintained relationships with key suppliers for reliable sourcing
Education
Associate of Applied Science - Golf Complex Operations And Management
Golf Academy of America
Myrtle Beach, SC12-2006
Skills
- Operations Management
- Team Leadership & Development
- Sales & CRM Operations
- Project Scheduling & Coordination
- Budget & Cost Control
- Quality Assurance
- Client Relationship Management
- Building Partnerships
Certification
- OSHA 30 Certified
- Mobile Elevated Work Platform (MEWP) Certified
Timeline
Operations Manager
Sun Stoppers Window Tinting
08.2020 - Current
Architectural Window Film Sales/Project Lead
Tint Solutions
01.2018 - 08.2020
Purchasing Specialist
Automation Engineering Company
01.2014 - 12.2017
Associate of Applied Science - Golf Complex Operations And Management
Golf Academy of America