Rostyn Conley
Grand Rapids,MI
Summary
Customer service representative with over 8 years of experience in delivering exceptional service and driving sales. Proven track record in customer retention and building strong client relationships. Adept at identifying solutions to enhance customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Member Specialist
Sam's Club
Grand Rapids, MI
11.2025 - Current
- Collaborated with team members to maintain store appearance and organization standards.
- Educated members on club services, promotions, and membership benefits effectively.
- Processed member transactions accurately using point-of-sale systems and cash handling procedures.
- Processed membership applications, renewals, payments and cancellations accurately and efficiently.
- Greeted members upon arrival and provided them with assistance throughout their visit.
Lead Host
Brunch House
Ada, Michigan
08.2023 - Current
- Managed front-of-house operations to ensure seamless guest experiences.
- Coordinated seating arrangements, enhancing restaurant flow and efficiency.
- Trained new hosts in customer service standards and operational procedures.
- Facilitated timely food delivery through effective communication with kitchen staff.
- Implemented reservation systems to optimize guest bookings and waitlists.
- Oversaw cleanliness and organization of host station and dining area.
- Conducted service walk-throughs to monitor guest satisfaction and guide staff on specific needs.
- Resolved customer complaints promptly and effectively.
Customer Service Supervisor
JCPenney
Grand Rapids, MI
05.2019 - 07.2023
- Trained new employees on store procedures and customer service techniques.
- Coordinated inventory management to maintain optimal stock levels.
- Supported visual merchandising initiatives to improve product displays and promotions.
- Facilitated effective communication between management and team members.
- Resolved escalated customer complaints effectively and professionally.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Windows & Sales Associate
JCPenney
Grand Rapids, MI
01.2018 - 05.2019
- Executed merchandising, display maintenance to ensure organized, well-stocked sales areas.
- Developed promotional strategies that significantly increased sales volume.
- Collaborated with peers and upper management to foster a culture of team success.
- Arranged merchandise with effective signage and displays to enhance customer engagement.
- Provided assistance to customers in product selection, sizing, and styling.
- Adhered to company initiatives while achieving set goals.
- Conducted floor moves to optimize product placement and visibility.
Sales Associate
JCPenney
Grand Rapids, MI
11.2016 - 01.2018
- Guided customers in merchandise selection and provided tailored product recommendations.
- Processed customer transactions using point-of-sale systems with efficiency.
- Organized displays and restocked shelves to maintain optimal store appearance.
- Collaborated with team members to meet daily sales targets and execute promotions.
- Educated customers about loyalty programs and special offers available in-store.
Education
High School Diploma -
Northview High School
Grand Rapids, MI05-2013
Skills
- Reservation systems expertise
- Visual merchandising skills
- Effective communication
- Customer relationship management
- Conflict resolution abilities
- Team collaboration
Timeline
Member Specialist
Sam's Club
11.2025 - Current
Lead Host
Brunch House
08.2023 - Current
Customer Service Supervisor
JCPenney
05.2019 - 07.2023
Windows & Sales Associate
JCPenney
01.2018 - 05.2019
Sales Associate
JCPenney
11.2016 - 01.2018
High School Diploma -
Northview High School