Ross Dickerson

I started my career at Tidal Wave Auto Spa in 2021. I have worked at 4 locations(Sandy Springs, Powder Springs, Irby and South Marietta Parkway) I have supported multiple sites and I was the Second Mile Trainer on the Sebring FL locations Grand Opening.

I take pride in my work ethic, time management, mechanical knowledge and my ability to stay calm under pressure and in a fast paced environment.

I lead using respect, I’ve witnessed firsthand that a team can become a family so I set goals not only for the site but the individual to improve their growth, no matter how big or small, I acknowledge when a goal is completed. I also love a fun competition, I was told that making the daily routine fun can lead to success within your sites culture and the site itself and I stick with that and have seen amazing results.

• Cleaning and Prepping Vehicles

• Selling Wash Packages and Plans

• Leading and working in a team driven environment

• Providing training and support for new staff members

• Assisted in daily site operations, ensuring adherence to safety and quality standards

• Executed routine maintenance tasks to ensure equipment safety

• Completing Weekly/Monthly reports such as Chemical Usage, Payroll, Scheduling and Site Assessments

•Fixing and Assisting with multiple maintenance repairs such as Motors, Bearings, Hydraulic Hoses etc.

• Running two storage facilities

• Making sure legal requirements are met regarding Lease’s and Auction’s

• Daily customer calls to ensure satisfaction and to make customer’s aware of there options.(Inbound and Outbound)

• Maintaining Incentive Goals such as Google reviews, Follow up call timing and Waived Fee’s

• Insured customer satisfaction

• Managed inventory of skates(repaired, cleaned and shelved)

• Made sure building was clean and prepared for next day/shift