Ross Dodson
Phoenix,AZ
Summary
Results-driven manager with 20+ years of experience leading high-performing teams in production, customer service, and operations. Proven track record of driving growth, improving efficiency, and fostering a "can-do" attitude. Seeking a management position in a dynamic organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager
BioteamAZ LLC
01.2020 - 11.2024
- Led trauma and crime scene cleanup services, ensuring sensitive and professional handling of critical situations
- Coordinated with law enforcement, insurance companies, and clients to deliver comprehensive services
- Managed billing and reimbursement processes with insurance companies
- Ensured compliance with regulatory requirements and industry standards
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Business Owner/Manager
Huffermen Inc LLC
01.2000 - 01.2020
- Managed 30,000 sqft 24hr production facility, overseeing daily operations, logistics, and supply chain
- Supervised and motivated a high-performing team, driving business growth and expansion
- Successfully managed customer service calls, ensuring timely and effective order processing
- Developed and implemented efficient processes for order fulfillment, resulting in increased productivity and customer satisfaction
- Led teams to process 100+ orders daily, achieving $5M annual revenue
- Coordinated marketing efforts, product development, and quality control
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
Skills
- Operations Management
- Service Team Management (Trauma/Crime Scene Cleanup)
- Manufacturing (Blow Molding, Silk Screen Printing)
- Forklift Operation (Certified)
- Crime Scene Technician (Certified)
- Software Proficiency (QuickBooks, Microsoft Office, Adobe Illustrator, Acrobat Reader, Quickbooks)
- Basic Electrical/Hydraulics
- Marketing/Advertising
- Customer Service
- Team Leadership
- Purchasing and Procurement
- Software Implementation and Management
- Employee relations and conflict resolution
Certification
- Certified Forklift Driver (OSHA compliant)
- Certified Crime Scene Technician (IICRC)
Careerflexibility
Open to relocation and willing to sell current residence to pursue the right opportunity.
References
Available upon request.
Timeline
Operations Manager
BioteamAZ LLC
01.2020 - 11.2024
Business Owner/Manager
Huffermen Inc LLC
01.2000 - 01.2020
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