Andrejah Johnson
Reno,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Chime bank
Reno, NV
01.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Medical Records Retrieval Specialist
Ciox Health
Reno, NV
01.2020 - 12.2021
- Maintained records of medical documents in accordance with HIPAA regulations.
- Processed incoming and outgoing medical records requests from physicians, hospitals, and other healthcare facilities.
- Performed daily audits of patient files to ensure accuracy and completeness.
Guest Room Attendant
Peppermill Casino, Resort & Spa
Reno, NV
03.2018 - 12.2019
- Greeted guests upon arrival and provided assistance with luggage.
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.
- Provided information to guests about hotel services, facilities and local attractions.
Packer
Amazon
Reno, NV
01.2016 - 01.2018
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
Education
High School Diploma -
Shafter High School
Shafter Ca12-2011
Skills
- Accurate Typing Skills
- Complaint resolution
- Scheduling
- Customer consulting
- Report creation
- Call escalation
- Professional telephone demeanor
Timeline
Customer Service Representative
Chime bank
01.2022 - 08.2024
Medical Records Retrieval Specialist
Ciox Health
01.2020 - 12.2021
Guest Room Attendant
Peppermill Casino, Resort & Spa
03.2018 - 12.2019
Packer
Amazon
01.2016 - 01.2018
High School Diploma -
Shafter High School
Similar Profiles
Eldar SacicEldar Sacic
Fraud Investigation Unit (Team Lead) at Deutsche BankFraud Investigation Unit (Team Lead) at Deutsche Bank
Paola UrbinaPaola Urbina
Customer Service Representative at ChimeCustomer Service Representative at Chime
Kaneedria JamesKaneedria James
Customer Service Agent - Call Center at Chime SolutionsCustomer Service Agent - Call Center at Chime Solutions