Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ross Fox

Montgomery,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Agency Owner

Ross Fox Agency Goosehead Insurance
03.2018 - Current
  • Assessed customer needs and developed individualized solutions to reach customer satisfaction.
  • Designed strategic marketing and advertising campaigns to enhance agency development in market.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Managed budgeting, purchasing and payroll and delivered pertinent reports to board.
  • Supervised all agency activities to promote proper planning, coordination and organization.

Agency Owner

Ross Fox Agency Allstate Insurance
04.2016 - 12.2017
  • Assessed customer needs and developed individualized solutions to reach customer satisfaction.
  • Designed strategic marketing and advertising campaigns to enhance agency development in market.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Recruited, hired and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
  • Supervised all agency activities to promote proper planning, coordination and organization.
  • Approved staff hiring, termination, promotions and department transfers.

Sales Manager

Neil Guayante Allstate Agency
01.2015 - 12.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Licensed Insurance Producer

Neil Gauayante Allstate Agency
08.2013 - 01.2015
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded agency quotas for monthly policy sales.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

Telemarketer

Neil Guayante Allstate Agency
06.2013 - 08.2013
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Built relationships with customers using strong persuasion and active listening skills.

Sales Associate

Universal Coin And Bullion
10.2011 - 06.2013
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

High School Diploma -

Hardin-Jefferson High School
Sour Lake, TX
05.2007

Skills

  • Coaching and Mentoring
  • Property & Causualty Insurance Industry Knowledge
  • Training and Development
  • Customer Inquiries
  • Sales Planning
  • Issue Resolution
  • Professional Networking
  • Customer Needs Assessments
  • Strategic Decision-Making
  • Overseeing Producers
  • Consulting
  • Coaching and Mentoring

Accomplishments

    License:


  • Property and Casualty
  • Life, Accident, Health and HMO



    • Voted Best of the Best in 2020 by my community

Timeline

Agency Owner

Ross Fox Agency Goosehead Insurance
03.2018 - Current

Agency Owner

Ross Fox Agency Allstate Insurance
04.2016 - 12.2017

Sales Manager

Neil Guayante Allstate Agency
01.2015 - 12.2016

Licensed Insurance Producer

Neil Gauayante Allstate Agency
08.2013 - 01.2015

Telemarketer

Neil Guayante Allstate Agency
06.2013 - 08.2013

Sales Associate

Universal Coin And Bullion
10.2011 - 06.2013

High School Diploma -

Hardin-Jefferson High School

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Ross Fox