Ross Hannah
Chicago,USA
Summary
Experienced Workplace Services professional with a strong background in hospitality, management, client services, and office operations. Strong work ethic, adaptability, and exceptional planning and organizational skills. Eager to leverage expertise in community management to foster vibrant, efficient and engaged workplaces.
Overview
16
16
years of professional experience
Work History
Facilities Coordinator
Jones Lang LaSalle | Client: Citadel
Chicago, IL
11.2025 - Current
- Act as central point of contact for work order requests, managing order placements and tracking progress.
- Manage purchase orders and invoicing within PO system to ensure accurate processing.
- Coordinate building access requests for non-Citadel staff, facilitating smooth onboarding experience.
- Support Facilities Manager across Chicago, Louisville, and Minneapolis offices with various tasks.
- Administer supplies procurement through JLL marketplace to maintain inventory levels.
- Oversee Certificates of Insurance of vendors and contractors, ensuring compliance and documentation accuracy.
- Provide administrative support for engineering team, streamlining operational processes.
Workplace Services Floor Manager
Compass Group USA | Client: Omnicom
Chicago, IL
01.2024 - 11.2025
- Managed busy office floor, including conference rooms and reception area, ensuring safety and cleanliness to support daily operations.
- Functioned as primary liaison for agency admins, leadership, vendors, and service providers, promoting effective communication.
- Resolved amenities or space-related issues, enhancing client experience and maintaining high satisfaction levels.
- Coordinated meetings, managed calendars, and arranged refreshments for events, improving organizational efficiency.
- Executed all-agency community engagement events, fostering collaboration among staff and strengthening relationships.
- Utilized Microsoft Office Suite, EMS, Building Engines, Paige, and Cloudgate to streamline administrative tasks.
Customer Engagement Associate
Hostelling International Chicago
Chicago, IL
12.2022 - 01.2024
- Applied hospitality expertise to welcome guests, addressing needs and concerns to boost satisfaction and loyalty.
- Supported national and international customer service goals, strengthening relationships through clear and effective communication.
- Provided front desk support, managing guest check-in/out, reservations, and concierge assistance to ensure efficient service delivery.
- Facilitated weekly programs for international travelers, enhancing guest engagement and promoting cultural exchange.
- Oversaw weekly Cultural Kitchen events, managing supplies and maintaining standards to elevate guest satisfaction.
- Utilized Microsoft Office Suite and GuestCentrix to manage bookings, enhancing customer engagement and streamlining operational processes.
Community Manager
Ten Twenty Grove (Presbyterian Living)
Evanston, IL
05.2017 - 09.2022
- Managed weekday operations of senior independent living residence, ensuring seamless daily activities and resident satisfaction.
- Coordinated with maintenance and housekeeping to enhance daily operations and ensure consistent resident experiences.
- Facilitated move-ins/outs, scheduled meetings and events, and marketed property to prospective residents.
- Created weekly updates and concierge shift activity reports to enhance staff communication and operational efficiency.
- Trained part-time concierge staff, providing onboarding support that resulted in reduced training time.
- Managed office administration, including room reservations, inventory control, and vendor screening, to uphold an organized community environment.
- Utilized Microsoft Office Suite, Netsmart, MyUnity, and WorxHub to streamline administrative tasks and improve overall operational efficiency.
Guest Relations Representative
Hostelling International Chicago
Chicago, IL
05.2010 - 05.2017
- Processed check-in/out for travelers, students, and groups, streamlining operations and improving guest experience
- Input individual and group reservations, ensuring accurate bookings and enhancing customer satisfaction
- Utilized customer service and marketing skills to strengthen brand awareness and support customer retention
- Utilized Microsoft Office Suite, PeopleSoft, and Room Master to efficiently manage guest bookings and enhance administrative support, improving guest satisfaction and operational efficiency
- Promoted Hostelling International Chicago and USA through websites, social media, and email, boosting online presence and customer engagement
Education
Bachelor of Arts - Communication
George Mason University
Fairfax, VACertificate of Studies - International Studies
Linnaeus University
Växjö, SwedenSkills
- Operations oversight
- Meeting coordination
- Event planning
- Conference coordination
- Administrative support
- Microsoft Office proficiency
- Customer relationship management
- Calendar organization
- Intercultural communication
- Foreign language skills
Timeline
Facilities Coordinator
Jones Lang LaSalle | Client: Citadel
11.2025 - Current
Workplace Services Floor Manager
Compass Group USA | Client: Omnicom
01.2024 - 11.2025
Customer Engagement Associate
Hostelling International Chicago
12.2022 - 01.2024
Community Manager
Ten Twenty Grove (Presbyterian Living)
05.2017 - 09.2022
Guest Relations Representative
Hostelling International Chicago
05.2010 - 05.2017
Bachelor of Arts - Communication
George Mason University
Certificate of Studies - International Studies
Linnaeus University