Ross Hazeltine
Sarasota
Summary
Experienced customer service and relationship-building professional with a strong background in hospitality, entertainment, and client engagement. Skilled at developing and maintaining high-value customer relationships, delivering exceptional guest experiences, and identifying opportunities to increase customer loyalty and retention. Extremely knowledgeable about casino operations, sports wagering, VIP services, promotions, and responsible gaming practices. Recognized for excellent communication skills, professionalism, attention to detail, and the ability to create a welcoming environment that encourages repeat business and long-term customer satisfaction.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Tallgrass Freight
Kansas City, KS
05.2019 - 08.2023
- Managed daily freight operations, ensuring timely deliveries and efficient scheduling.
- Developed and implemented cost-effective logistics strategies to optimize routes.
- Oversaw compliance with industry regulations and safety standards for freight handling.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Responsible for and oversaw the movement of 25,000+ inbound and
outbound loads per year - Oversee daily freight operations; plan shipments, assist with repeat
internal and external Customers - Was the main point of contact responsible for JIT deliveries as well as
C&B’s drop trailer program that was spread across the entire US - Alert Carriers when performance, drivers, equipment, communication,
and other aspects are not meeting the Company’s needs - Drive results, communicate effectively, manage and develop associates,
provide internal/external customer service. Participate and lead
conference calls for various projects across broader teams - Coordinated with vendors and clients to resolve issues, enhancing overall service quality.
- Established strong relationships with stakeholders, fostering collaboration within the supply chain network.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Freight Broker
Domestic Transport Solutions
Elk Grove Village, IL
03.2011 - 04.2019
- Coordinated freight logistics to ensure timely delivery and maximize customer satisfaction.
- Negotiated contracts with carriers to secure competitive rates and improve service efficiency.
- Managed load planning and dispatching to optimize routes and reduce transit times.
- Developed strong relationships with shippers and carriers to enhance partnership reliability.
- Analyzed market trends to adjust strategies, enhancing overall service offerings and profitability.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
Education
Bachelor of Arts - Communication
Arizona State University
Tempe, AZ08-2011
Skills
Be available to guests on the casino floor to generate new member sign ups, increase rated play, and attend to guests’ needs and special requests
Recruit players through a variety of direct sales activities such as direct mail, telemarketing referrals, guest visitation, and on- and off-site events
Develop a base of players and ensure they receive personal attention and quality service, in accordance with the company’s established marketing strategies as well as department ones
Continuously develop and sustain personalized relationships with guests, with increased focus on premium players
Participate in player development and marketing activities and events to ensure development of one-on-one relationships and to cultivate guest loyalty
Represent the company in public relations and marketing efforts, both on- and off-site, generating new and repeat business and helping to reaffirm the goals and objectives of the company
Accomplishments
1st to achieve the Elite Club at Tallgrass Freight- Generated more than 15 million dollars in margin in one year.
Managed one of the largest shipping accounts in the US for over 4 years
Timeline
Owner/Operator
Tallgrass Freight
05.2019 - 08.2023
Freight Broker
Domestic Transport Solutions
03.2011 - 04.2019
Bachelor of Arts - Communication
Arizona State University
1st Millionaire Club Winner
By managing one of the biggest shipping accounts in the US, I was the 1st agent to achieve the Diamond Club award at Tallgrass Freight-
Was handling over 1000 OTR shipments per month.