Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ross Howard

Sherman Oaks,CA

Summary

Hardworking, enthusiastic professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.

Overview

8
8
years of professional experience

Work History

Server

The Grill on the Alley
Beverly Hills, CA
04.2021 - 09.2024
  • Provided excellent customer service to high end clientele ensure satisfaction.
  • Assisted in wine pairings for multiple courses.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.

Bartender

Bedford and Burns
Beverly Hills, CA
01.2017 - 03.2020
  • Prepared craft cocktails according to recipe standards.
  • Reccomended wine painings for a variety of dishes.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Bartender

Soho House Malibu
Malibu, CA
05.2016 - 11.2016
  • Provided exceptional service and prepared craft cocktails and specialty drinks for members and guests.
  • Engaged in lighthearted conversation to members and guests.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.

Education

Associate of Applied Science - Computer Science

Southern Crescent Technical College
Griffin, GA
05-2010

Skills

  • Highly enthusiastic
  • Extensive liquor and wine knowledge
  • Positive and professional
  • Effective customer upselling
  • Spiel of menu items and daily specials
  • Point of Sale (POS) Micros, Aloha, Squirrel, Breadcrumb
  • Menu knowledge
  • Strong Work Ethic
  • Food safety understanding
  • Exceptional customer service
  • Professional Appearance
  • Dining crew workflow optimization
  • Safe Food Handling
  • Guest Engagement

Affiliations

  • Music Production
  • Making short films
  • Acting
  • Watching Horror/Sci-fi movies
  • Running and weight lifting
  • Stand up comedy

Timeline

Server

The Grill on the Alley
04.2021 - 09.2024

Bartender

Bedford and Burns
01.2017 - 03.2020

Bartender

Soho House Malibu
05.2016 - 11.2016

Associate of Applied Science - Computer Science

Southern Crescent Technical College
Ross Howard