Ross Howard
Sherman Oaks,CA
Summary
Hardworking, enthusiastic professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
The Grill on the Alley
Beverly Hills, CA
04.2021 - 09.2024
- Provided excellent customer service to high end clientele ensure satisfaction.
- Assisted in wine pairings for multiple courses.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
Bartender
Bedford and Burns
Beverly Hills, CA
01.2017 - 03.2020
- Prepared craft cocktails according to recipe standards.
- Reccomended wine painings for a variety of dishes.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender
Soho House Malibu
Malibu, CA
05.2016 - 11.2016
- Provided exceptional service and prepared craft cocktails and specialty drinks for members and guests.
- Engaged in lighthearted conversation to members and guests.
- Attended regular training sessions to stay updated on new products or trends.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Education
Associate of Applied Science - Computer Science
Southern Crescent Technical College
Griffin, GA05-2010
Skills
- Highly enthusiastic
- Extensive liquor and wine knowledge
- Positive and professional
- Effective customer upselling
- Spiel of menu items and daily specials
- Point of Sale (POS) Micros, Aloha, Squirrel, Breadcrumb
- Menu knowledge
- Strong Work Ethic
- Food safety understanding
- Exceptional customer service
- Professional Appearance
- Dining crew workflow optimization
- Safe Food Handling
- Guest Engagement
Affiliations
- Music Production
- Making short films
- Acting
- Watching Horror/Sci-fi movies
- Running and weight lifting
- Stand up comedy
Timeline
Server
The Grill on the Alley
04.2021 - 09.2024
Bartender
Bedford and Burns
01.2017 - 03.2020
Bartender
Soho House Malibu
05.2016 - 11.2016
Associate of Applied Science - Computer Science
Southern Crescent Technical College
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