STEVEN NGUYEN
Chandler,AZ
Summary
Dependable employee successful providing fast, high-quality customer service to guests in multiple settings. Builds strong relationships with clients, leading to repeat business and referrals that boost sales. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management. Goal-driven sales executive focused on maximizing revenue through exceptional business and sales acumen. Decisive leader with six years' experience in the service industry.
Overview
7
7
years of professional experience
Work History
Server
Rice Paper
07.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Implemented effective sales strategies to consistently achieve and exceed sales targets.
- Cultivated relationships with regular customers.
- Maintained clean and organized dining areas.
- Restocked and cleaned facilities to maintain cleanly and operable standards.
- Answered customers' questions, recommended items, and recorded order information.
Barista Shift Lead
Sharetea
11.2019 - 07.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Counter Server
Poke Eats
07.2019 - 11.2019
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
Food Runner
Pho Number One
02.2019 - 07.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
Cashier
Lee Lee International Supermarket
04.2018 - 12.2018
- Operated cash register for cash and credit card transactions
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelors in Business - Accounting And Business Management
Arizona State University
12.2025
Associates of Business - Business Management
Maricopa Community Colleges - Mesa Community College
12.2023
Skills
- Customer Service
- Time Management
- Highly Enthusiastic
- Rapid and Adaptive
- Build Customer Relations
- Solutions Oriented
- Always Dependable
- Always on time
- Effective cross functional communicator
- Teamwork and Collaboration
Languages
Vietnamese
Professional Working
Timeline
Server
Rice Paper
07.2022 - Current
Barista Shift Lead
Sharetea
11.2019 - 07.2022
Counter Server
Poke Eats
07.2019 - 11.2019
Food Runner
Pho Number One
02.2019 - 07.2019
Cashier
Lee Lee International Supermarket
04.2018 - 12.2018
Associates of Business - Business Management
Maricopa Community Colleges - Mesa Community College
Bachelors in Business - Accounting And Business Management
Arizona State University
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