Ross Joseph
Miami,FL
Summary
Dynamic professional with a proven track record at Equis Financial, adept at policy interpretation and data analysis. Strengthened client relationships through effective communication and proactive adjustments, enhancing satisfaction and profitability. Recognized for sales acumen and a keen awareness of industry trends, driving strategic decision-making and operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Underwriter
Equis Financial
02.2025 - Current
- Strengthened relationships with clients by providing timely communication and clear policy explanations.
- Leveraged analytical skills to identify trends in loss ratios, enabling proactive adjustments to underwriting strategies when needed.
- Ensured profitability by continually monitoring account performance and adjusting premiums as necessary based on risk exposure changes.
- Increased client satisfaction by efficiently assessing and analyzing their insurance needs.
Agent
New York Life Insurance Co
08.2024 - 01.2025
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Road Ranger
Sunshine Towing
05.2024 - 08.2024
- Improved road safety by conducting regular patrol and monitoring activities.
- Collaborated with emergency responders during incidents to ensure rapid response and resolution.
- Coordinated with local law enforcement to enforce traffic laws and promote overall roadway safety.
- Utilized advanced technology tools for real-time monitoring of traffic patterns, enabling proactive incident response planning.
- Implemented routine vehicle inspections to maintain operational efficiency and reduce downtime.
- Assisted stranded motorists with timely support, reducing traffic congestion and delays.
CEO
Foli Logistics
06.2023 - 05.2024
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
Managing Bartender
Foli LLC
06.2022 - 06.2023
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
CEO
Foli LLC
09.2020 - 06.2023
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
- Championed data-driven decision-making culture, enhancing business intelligence and strategic planning capabilities.
- Represented organization at industry conferences and events.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Bartender
Hard Rock Hotel & Casino
10.2019 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
ABC Bartending School
04.2019 - 04.2021
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
Camp Counselor
Camp Willow
06.2016 - 06.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Bartender
Miami Events Group
04.2019 - 04.2020
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
Childcare Professional
His House Children's Home
07.2018 - 02.2019
- Communicated effectively with diverse families to address any concerns or questions about their child''s growth and development proactively.
- Promoted healthy eating habits by preparing nutritious snacks and meals according to dietary guidelines for young children.
- Enhanced children''s learning experiences by incorporating age-appropriate educational activities and materials.
- Collaborated with colleagues to organize engaging field trips and special events that enriched children''s understanding of the world around them.
Bartender
Famous Bartending School
06.2017 - 01.2018
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Student Aide
Southeastern Illinois College
01.2017 - 05.2017
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
- Organized materials for lessons and activities, enabling efficient transitions between topics within the classroom setting.
- Helped maintain accurate records of student attendance, grades, and other relevant information for teacher reference.
- Assisted teachers with grading assignments and exams, ensuring timely feedback for students.
Lifeguard
Texas Aquatic Enterprises
06.2015 - 08.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
Education
Bachelor of Science - Computer Science
Florida International University
Miami, FLAssociate of Science - Biology
Paris Junior College
Paris, Texas, TX08.2017
Associate of Science - Biology
Southeastern Illinois College
Harrisburg, IL08.2017
Skills
- Industry trends awareness
- Policy interpretation
- Loss protection
- Managing risk
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Complex Problem-solving
- Payment processing
- Handling difficult customers
Certification
- Florida 215 License
- CDL A
Languages
English
Native or Bilingual
Kreyole
Native or Bilingual
Spanish
Limited Working
Timeline
Field Underwriter
Equis Financial
02.2025 - Current
Agent
New York Life Insurance Co
08.2024 - 01.2025
Road Ranger
Sunshine Towing
05.2024 - 08.2024
CEO
Foli Logistics
06.2023 - 05.2024
Managing Bartender
Foli LLC
06.2022 - 06.2023
CEO
Foli LLC
09.2020 - 06.2023
Bartender
Hard Rock Hotel & Casino
10.2019 - 01.2022
Bartender
ABC Bartending School
04.2019 - 04.2021
Bartender
Miami Events Group
04.2019 - 04.2020
Childcare Professional
His House Children's Home
07.2018 - 02.2019
Bartender
Famous Bartending School
06.2017 - 01.2018
Student Aide
Southeastern Illinois College
01.2017 - 05.2017
Camp Counselor
Camp Willow
06.2016 - 06.2020
Lifeguard
Texas Aquatic Enterprises
06.2015 - 08.2016
Associate of Science - Biology
Paris Junior College
Associate of Science - Biology
Southeastern Illinois College
Bachelor of Science - Computer Science
Florida International University
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