Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ross Neves

Spring,TX

Summary

Dependable and successful in providing fast, high-quality customer service to guests in various settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I worked to improve and streamline service in all jobs to increase efficiency and overall success of the businesses I have previously been employed at.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Uptown Asian Fusion
05.2023 - 08.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Worked with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Served food and beverages efficiently with focused attention to customer needs.

Valet Attendant

Bluejack National
05.2021 - 08.2021
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
  • Addressed minor guest complaints effectively, escalating more serious issues to management when necessary.
  • Provided excellent customer service by promptly greeting guests and assisting with any inquiries or special requests.
  • Showcased strong work ethic by completing assigned tasks efficiently and reliably.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.

Education

Bachelor of Science - Supply Chain Management

University of Arkansas, Fayetteville
Fayetteville, AR
05.2026

Skills

  • POS System Operation
  • Table Bussing
  • Tableside Service
  • Order Management
  • Basic mechanical aptitude
  • Alcohol Service
  • Salesmanship
  • Exceptional customer service
  • Reliability and punctuality
  • Substantial work ethic

Affiliations

  • Member of the Phi Alpha chapter of Phi Gamma Delta

Timeline

Restaurant Server

Uptown Asian Fusion
05.2023 - 08.2023

Valet Attendant

Bluejack National
05.2021 - 08.2021

Bachelor of Science - Supply Chain Management

University of Arkansas, Fayetteville

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Ross Neves