Ross Nohara
Las Vegas,NV
Summary
Proactive ORC Market Investigator with extensive experience in preventing retail theft and implementing loss prevention strategies. Skilled in collaborating with law enforcement, conducting training sessions, and managing security teams. Strong record in enhancing store safety and resolving incidents through effective communication and problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
ORC Market Investigator
Victoria's Secret & Co
11.2018 - 11.2024
- Protected retail store assets by preventing shoplifter, vendor and store employee theft.
- Implemented loss prevention strategies to significantly decrease instances of theft and shrinkage in retail locations.
- Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
- Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Loss Prevention Lead
Macy's
06.2016 - 11.2018
- Maintained accurate records of all investigations, incidents, and resolutions for future reference and analysis.
- Developed strong partnerships with other departments to ensure seamless integration of loss prevention initiatives across the organization.
- Increased employee awareness of loss prevention efforts through regular training sessions and open communication channels.
- Enhanced store safety by conducting frequent audits, ensuring compliance with company policies and local regulations.
- Assisted in the hiring, training, and management of loss prevention staff to ensure an effective team was in place to protect company assets.
Front Service Manager
The Cosmopolitan of Las Vegas
06.2013 - 06.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Security Manager
The Cosmopolitan of Las Vegas
06.2010 - 06.2013
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
Education
Associate of Science - Fire Science
Louis F. Garland Fire Academy
San Angelo, TX11-2003
Skills
- Incident Reporting
- Team Leadership
- Team Training
- Investigation techniques
- Security management
- Multitasking
- Time Management
- Effective Communication
- Loss prevention strategies
- EAS auditing proficiency
- Surveillance systems
- Problem-Solving
Accomplishments
Effectively able to bring down External/Internal Shrink using tools/training.
In the past years, consistently able to drive shrink results by effectively managing theft trends.
Languages
English
Full Professional
Timeline
ORC Market Investigator
Victoria's Secret & Co
11.2018 - 11.2024
Loss Prevention Lead
Macy's
06.2016 - 11.2018
Front Service Manager
The Cosmopolitan of Las Vegas
06.2013 - 06.2016
Security Manager
The Cosmopolitan of Las Vegas
06.2010 - 06.2013
Associate of Science - Fire Science
Louis F. Garland Fire Academy
Similar Profiles
Kayla ScanlonKayla Scanlon
Selling Associate at Victoria's Secret & Victoria's Secret PinkSelling Associate at Victoria's Secret & Victoria's Secret Pink
Michelle BecerraMichelle Becerra
Manager at Victoria's Secret & Victoria's Secret PinkManager at Victoria's Secret & Victoria's Secret Pink
Andrea GardnerAndrea Gardner
customer experience lead at Victoria's Secret & PINK by Victoria's Secretcustomer experience lead at Victoria's Secret & PINK by Victoria's Secret
Shalaya WashingtonShalaya Washington
Customer Experience Lead at Victoria's Secret & CoCustomer Experience Lead at Victoria's Secret & Co
Romeo Kalani BaldozRomeo Kalani Baldoz
Crew Member at McDonald'sCrew Member at McDonald's